VAS Administrator at Hollywoodbets Durban, KwaZulu-Natal

VAS Administrator – Durban, KwaZulu-Natal, South Africa (On-site)

Location: Durban, KwaZulu-Natal, 4320, South Africa
Job Type: Full Time | On-site
Posting Date: 7 November 2025
Closing Date: 7 December 2025
Category: Administration
Job ID: 649

About Hollywoodbets

Join the Hollywoodbets Purple Team and become part of one of South Africa’s most successful brands. From its origins in Durban, Hollywoodbets has expanded across Africa and the United Kingdom, continuously growing its footprint in the betting and entertainment industry. Our team thrives on innovation, collaboration, and achieving excellence — where not even the sky is the limit.

Role Overview

Hollywoodbets is seeking a VAS Administrator to provide critical support for TUV and Value-Added Services (VAS) operations nationally. The role involves assisting the VAS department with back-end systems administration, reporting, and operational support for mobile, retail, and stakeholder teams.

Key Responsibilities

Operational Support

• Record and report all sales figures related to TUV and VAS accurately and on time.
• Maintain and report on VAS transactions via Kazang promo devices.
• Support integration and rollout of VAS in branches and outlets.
• Manage projects across the full lifecycle of VAS initiatives, from inception to production.
• Monitor distributor compliance with payment terms.
• Administer batch creation and documentation processes in line with company procedures.
• Ensure branches follow cash-up policies and reconcile discrepancies.
• Support TUV and VAS promotions, campaigns, and branch incentives.
• Roll out and administer TUV terminals (Holly POS) and ensure adequate credit allocation.
• Create voucher batches for partners such as Kazang, Blue Label, OneApp, A2Pay.
• Update and maintain outlet and customer information nationally.

Stakeholder & Customer Support

• Assist the Hollywood Contact Centre and internal departments with TUV and VAS queries.
• Provide TUV and VAS support to branches and mobile managers.
• Review and reconcile sales with regional teams.
• Top up airtime accounts and suspend unprinted vouchers as needed.
• Collaborate with operations, audit, and finance departments to ensure smooth workflows.

Training & Administration

• Update VAS and TUV product training materials.
• Facilitate training sessions and information sharing across departments.
• Provide weekend support for major events or when required.
• Perform ad hoc duties as assigned.

Requirements & Skills

• Previous experience in Call Centre, Customer Service, Administration, or Marketing.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Attention to detail and ability to manage national-scale operations.
• Proactive and solution-oriented mindset.

Why Join Hollywoodbets?

• Be part of a fast-growing, vibrant team in a dynamic industry.
• Opportunity to develop career skills while contributing to national operations.
• Work in a culture that values creativity, collaboration, and innovation.

Apply now to join the Hollywoodbets Purple Team. If you are not contacted within 30 days, please consider your application unsuccessful.

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