Various Job Opportunities at Rushtrek Tours

Various Job Opportunities at Rushtrek Tours

VACANCIES ANNOUNCEMENT

COMPANY OVERVIEW

Rushtrek Tours is a vibrant and fast-growing tour operating company based  in Arusha, Tanzania. We specialize in tailor-made safaris, cultural expeditions, mountain trekking, and beach holidays across Tanzania’s most iconic destinations from the Serengeti and Ngorongoro to Kilimanjaro and Zanzibar. Rushtrek Tours is founded with a passion for exploration and a commitment to excellence, blending local expertise with personalized service to deliver enriching and sustainable travel experiences.

Rushtrek  Tours Limited is seeking for a motivated and  highly experienced applicants to fill the positions as described below. All applicants are strongly advised to adhere to application instruction and guidance provided.

2. TRAVEL MANAGER (1 post)

Reporting to: General Manager

Duty station: Dar es salaam, Tanzania

The Travel Manager will be responsible to lead and oversee the company’s travel operations, ensuring seamless service delivery, exceptional client experiences, and operational excellence across  all travel functions.

Scope of work

     Plan, organize, and coordinate travel services, including air ticketing, hotel bookings, visa support, and ground transport.

          Ensure timely and accurate ticket issuance, rebooking, and client support.

          Promote and sell company travel packages, airline specials, and complementary services.

          Engage in cross-selling of value-added services such as travel insurance and guided tours.

          Participate in travel fairs and events to represent the company and attract new clients.

          Monitor client inquiries and requests to ensure high-quality, responsive travel services.

          Resolve escalated client complaints or issues related to ticketing, refunds, reissues, or other services.

          Ensure that services meet both client expectations and company service standards.

     Liaise  and maintain  good working  relationships  with  airlines,  hotels,  transport providers,  and visa agencies.

          Negotiate competitive rates and offers with service providers.

          Stay updated on airline policies, route changes, special offers, and promotions.

          Ensure all travel services comply with industry regulations, including IATA and company travel policies.

          Maintain accurate and up-to-date travel records and reports.

          Prepare travel performance and sales reports.

Qualifications and Experience

Degree Level	Bachelor’s    degree   in   Travel    and   Tourism,    Business    Administration,    Hospitality Management,  or  related  field.  Certification  in  IATA  or  GDS   proficiency (Amadeus/Sabre/Galileo) is an added advantage.
Experience	Minimum  of   4 years  of   experience  in  travel  agency  or  tour  operations,  with  strong knowledge of airline booking procedures, travel documentation (e.g., visas), and itinerary planning.
Other	       Leadership and team supervision        Customer orientation and responsiveness        Attention to detail and accuracy
competencies	       Negotiation and stakeholder management        Problem-solving and decision-making        ICT proficiency (Microsoft Office, GDS  platforms.

3. SALES AND RESERVATION OFFICER (2 posts)

Reporting to: General Manager

Duty station: Arusha, Tanzania

The Sales and Reservation Officer will be responsible for converting inquiries into confirmed bookings, managing the reservation  process, maintaining  excellent  client  relationships,  and supporting  the company’s  marketing and promotional activities.

Scope of work

          Respond to customer inquiries (phone, email, online) professionally and promptly.

          Convert leads into bookings by  explaining packages, tailoring itineraries, and closing sales.

          Build and maintain strong relationships with individual and corporate clients.

          Follow up with potential clients and maintain a database of prospects.

          Maintain a good understanding of company products, services, and pricing structures.

          Prepare and confirm travel itineraries, quotes, and invoices.

          Make bookings with hotels, airlines, transport providers, and other third-party vendors.

          Maintain accurate records of all reservations and client communications.

          Update and manage the reservation system or CRM tool.

          Liaise with the operations team to ensure smooth delivery of services as per client expectations.

          Participate in planning and executing marketing campaigns (digital and traditional).

          Support the development and updating of brochures, social media content, and promotional materials.

          Attend tourism exhibitions, fairs, or networking events to promote the company.

          Monitor market trends and competitor offerings to inform pricing and product strategies.

          Gather customer feedback to improve services and inform marketing messages.

          Prepare weekly and monthly sales and reservations reports.

          Track sales targets and contribute ideas to meet or exceed them.

     Collaborate  with  the operations  and finance  teams to ensure all bookings  are smoothly  executed and billed.

          Maintain up-to-date knowledge of destination information, travel requirements, and industry changes.

Qualifications and Experience

Degree Level	Bachelor’s  Degree  in  Tourism,  Marketing,  Business  Administration,  Social  Sciences  or a related field.
Experience	       Minimum  of  4 years of  experience  in travel  sales,  reservations,  or a related  customer service role.        Familiarity with the tourism sector, especially in Tanzania or East Africa.
Other	        Sales-driven and target-oriented.         Strong attention to detail and organizational skills.
competencies	        Ability to multitask and manage time effectively.         Positive attitude and professional appearance.         Team player with the ability to work independently.

4. RESERVATION AND TICKETING OFFICER (1- post)

Reporting to: Travel Manager

Duty station: Dar es salaam, Tanzania

The  Reservation   and  Ticketing  Officer will  be  responsible   for  managing   airline   bookings,   issuing   tickets, processing reissues and refunds, and providing clients with timely and accurate travel support.

Scope of work

          Assist clients with airline reservations.

          Issue, reissue, and void airline tickets in line with client needs and airline rules.

          Handle ticket cancellations, rebookings, and refunds professionally and efficiently.

          Ensure all reservations comply with airline regulations and company policies.

          Respond to travel inquiries via phone, email, and walk-ins promptly and courteously.

          Advise clients on flight routes, travel documents, baggage allowances, and health requirements.

          Follow up with clients to ensure travel documents and services are delivered on time.

          Assist clients with hotel bookings and ground transportation arrangements.

          Support clients with visa application procedures and documentation.

          Distribute updated airline schedules, promotional materials, and travel alerts.

          Maintain up-to-date records of bookings, payments, and client interactions.

          Prepare sales and activity reports.

          Reconcile ticket sales with finance for proper revenue reporting.

Academic Level Certificate or Diploma in Air Ticketing, Travel  & Tourism, Hospitality Management, Business Administration, or related field. An IATA air ticketing professional certificate is required Experience At  least  2 years of  experience  in a similar  role  in a travel  agency, airline,  or tour company, with proven knowledge of airline procedures, fare rules, and ticketing systems. A knowledge of Amadeus ticketing system is required

Qualifications and Experience

		Strong customer service and communication skills.
		Attention to detail and problem-solving ability.
Other		Sales and marketing acumen.
competencies		High level of integrity and professionalism.
		Ability to work under pressure and manage multiple reservations simultaneously.
		Proficient in MS Office and reservation software.

5. TOUR GUIDES (6 posts)
   Reporting to: Operations Officer
   Duty station: Arusha, Tanzania

The Tour Guide is responsible for leading clients on tours, providing them with engaging, informative, and safe experiences.

Scope of work

          Review the tour itinerary, client details, and special requests.

          Check vehicle readiness and coordinate with the Operations Officer and reservations teams.

          Ensure all permits, entrance tickets, and documents are secured in advance.

          Welcome and brief clients at the beginning of the tour.

          Lead tours across various destinations, ensuring clients’ safety, comfort, and satisfaction.

          Deliver informative commentary about sites, history, culture, wildlife, and customs.

          Answer client questions and offer insights to enhance the overall experience.

          Handle unexpected issues or emergencies calmly and professionally.

          Maintain time schedules and ensure all planned activities are completed.

          Provide outstanding customer service and foster a positive group atmosphere.

          Handle client complaints or concerns diplomatically and escalate if necessary.

          Collect client feedback for continuous service improvement.

          Submit tour reports including any incidents, client feedback, and tour outcomes.

          Return all company  equipment and unused documents/tickets.

          Share photos, testimonials, or marketing content (where applicable).

Qualifications and Experience

Degree Level	Diploma or  a  Bachelor  Degree  in Tour Guiding,  Wildlife Management,  Social Sciences  or related field.
Experience	     Minimum  2 years of  experience  as a tour guide  in Tanzania  or East  Africa,  with  strong knowledge of Tanzania’s geography, culture, history, flora and fauna.      Proficiency in English and Swahili; knowledge of other languages is an advantage.      Valid  Tour  Guide   License   from an  authorized   institution   (e.g., Tanzania   Tour  Guides Association).      Valid driving license.
Other	    Excellent communication and storytelling skills.     High level of professionalism, integrity, and courtesy.     Good problem-solving and emergency-handling abilities.     Physically fit and able to work in outdoor  environments and remote areas.     Customer-focused with a friendly and engaging personality.
competencies

Application Procedure

Interested and suitably qualified individuals should send their applications enclosing detailed;

       Application letter

       Curriculum vitae (not exceeding 4 pages)

       Copies of qualification certificates

The cover letter to be addressed to; Managing Director

Rushtrek Tours Ltd

P.O. Box  2053

Arusha.

Application Instructions.

1. All applications must be submitted via email to the following address: careersrushtrektours@gmail.com.
2. In the  subject line   of   your  email,   clearly   state  the position   you are  applying   for.  For  example: “Application for General Manager Position.”
3. The deadline  for submitting  your application  is  , Wednesday 16th  July, 2025. Applications  received after this date will not be considered.

4. Please carefully adhere to all instructions provided above. Failure to comply with these instructions may result in your application not being reviewed.

Remuneration

The successful  candidate  will  be remunerated according  the Rushtrek Limited  salary  scale,  and  in alignment with the candidate’s qualifications and professional experience. Other employment benefits will be as per the company’s policy

Please note:  Rushtrek Tours Limited  is  an equal  opportunity  employer  that welcome  all qualified  candidates to apply for the open positions.

Only shortlisted candidates will be contacted.

See also: How to Send Your CV to an Employer the Right Way

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