Soft Services Supervisor at Broll Property Group in Pretoria

The Unseen Hand: A Career as a Soft Services Supervisor at DTIC

Are you a highly motivated and detail-oriented leader who takes pride in creating a pristine and efficient environment? Do you have a talent for managing a diverse set of services, from landscaping to pest control, to ensure everything runs smoothly? If so, we’re looking for a dedicated Soft Services Supervisor to join our Integrated Facilities Management (IFM) team at the Department of Trade, Industry and Competition (dtic) in Pretoria.

This role isn’t just about overseeing cleaning crews; it’s about being the unseen hand that ensures a building is safe, clean, and well-maintained. You’ll be responsible for a wide range of services that are critical to the daily operations of a major government department. If you’re a skilled problem-solver with a knack for managing people, budgets, and contracts, this is an excellent opportunity for you.

What Does This Role Entail?

As a Soft Services Supervisor, you will be at the heart of daily operations, ensuring that all services are delivered to the highest standard. Your core responsibilities will include:

• Operational Leadership: You’ll oversee the daily operations of all soft services staff, including cleaners, landscapers, and parking attendants. You’ll develop and implement standard operating procedures (SOPs) and provide training and guidance to your team.
• Compliance & Quality Control: You’ll ensure strict compliance with health and safety regulations and environmental guidelines. You’ll conduct regular audits and inspections to measure the effectiveness of services and identify areas for improvement.
• Budget & Contract Management: You will manage budgets for all soft services, identify cost-saving initiatives, and oversee contracts and service level agreements (SLAs) with external vendors and suppliers.
• Stakeholder Collaboration: You’ll work closely with various departments, including HR and IT, to address any personnel or technology-related issues. You will also build and maintain positive relationships with clients and vendors.
• Problem-Solving: You will be the point person for addressing any concerns, complaints, or feedback from clients, ensuring a high level of satisfaction and a positive experience.

Are You the Perfect Match?

We’re looking for an experienced professional with a strong background in soft services operations and excellent leadership skills.

You will be an ideal candidate if you have:

• A Matric and a minimum of 5 years of experience in soft services operations, supervision, or management.
• Proven experience in managing cleaning, hygiene, pest control, landscaping, and parking management services.
• Strong knowledge of health and safety regulations and industry best practices.
• Excellent leadership and people management skills.
• Experience in budgeting and contract management.
• A valid driver’s license and the ability to travel between facilities as needed.

Ready to Build a Better Environment?

This is a fantastic opportunity to take on a challenging and rewarding role where your leadership and expertise will make a significant impact on a major organization. You’ll be a key partner in ensuring a clean, safe, and well-maintained working environment for everyone.

The application deadline is September 29, 2025. Don’t miss this opportunity to take the next step in your career and become our next Soft Services Supervisor. Apply now!