R&D Support Engineer at Signant Health Johannesburg

R&D Support Engineer – Technology R&D
Location: South Africa
Req #3688
Posted: October 3, 2025

Join Signant Health, a global leader revolutionizing the clinical trial industry through cutting-edge technology and innovation. We’re looking for a passionate R&D Support Engineer to provide top-tier technical support, ensuring seamless operation of our production and pre-production environments.

Role Overview

As an R&D Support Engineer, you will play a key role in delivering exceptional internal customer service and resolving infrastructure and application incidents escalated to the R&D team. You’ll collaborate closely with cross-functional teams to maintain the reliability and performance of mission-critical systems, while driving improvements in our support processes.

Key Responsibilities

• Investigate and resolve infrastructure and application incidents from production and pre-production environments.
• Collaborate with Product Management, Operations, and R&D teams to ensure high-quality technical support.
• Manage, triage, and prioritize incidents and service requests for R&D support.
• Identify root causes of issues and work toward effective long-term solutions.
• Ensure all incident details, sample data, and supporting documentation are accurate and complete.
• Gain and maintain detailed knowledge of company products to support troubleshooting and documentation efforts.
• Track progress of R&D support tickets, ensuring timely delivery and resolution.
• Coordinate with R&D teams to engage the right resources for critical issues.
• Proactively communicate ticket updates and resolution status to internal stakeholders.
• Provide regular reporting and analysis on R&D support ticket trends and performance.

Decision-Making & Influence

• Support prioritization between production incidents, new product implementations, and release management.
• Assist in developing and improving the company’s incident management processes.
• Advise management on issues requiring escalation or additional resources.
• Engage with internal teams to identify and implement process improvements.

Qualifications & Experience

Essential:

• Bachelor’s degree in Software Engineering or Computer Science (Master’s preferred).
• Minimum 4 years’ experience in a software development or technical support environment.
• Hands-on experience working directly with internal or external customers.
• Knowledge of web services and APIs.
• Understanding of SQL and basic scripting languages (Perl, Shell).
• Solid understanding of computer systems, mobile devices, and general tech infrastructure.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to explain technical issues to non-technical audiences.
• Motivated self-starter with a proactive and adaptable mindset.
• Team-oriented individual with integrity, attention to detail, and a “can-do” attitude.

Desirable:

• Experience working in an Agile development environment.

What Makes You a Great Fit

• You enjoy solving complex problems with creativity and collaboration.
• You’re motivated by innovation and thrive in a fast-paced, global environment.
• You’re eager to learn continuously and share your knowledge with others.
• You bring a positive, solution-oriented approach to every challenge.

If you’re ready to make an impact and help advance clinical technology, apply now and join a team that’s shaping the future of healthcare innovation.

Equal Opportunity Statement:
At Signant Health, we celebrate diversity and are proud to be an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, national origin, sexual orientation, age, disability, gender identity, or veteran status.