Website TEF Consult
Tanzania Empowerment Forum (TEF) is a non-profit making company registered in Tanzania in the year 2016
Pre-Sales & Solution Architect
About the Role
We are seeking a highly skilled Pre-Sales & Solution Architect to support a leading telecommunications company in Tanzania. The successful candidate will play a critical role in the pre-sales process , identifying technical and business requirements of clients before designing and proposing tailored solutions.
This position involves:
- Collaborating with sales teams , account managers , and technical partners
- Preparing tender documentation, product demonstrations , and solution proposals
- Supporting the transition from sales to delivery by ensuring smooth handover and technical clarity
- Ensuring compliance with internal processes, quality standards , and client expectations
This role is ideal for someone who is technically proficient, customer-focused, and passionate about delivering innovative telecom or IT-based solutions
Key Responsibilities
1. Pre-Sales Technical Support
- Engage directly with corporate clients and sales teams to understand their technical and business needs
- Design and propose customized technology solutions aligned with client requirements
- Conduct product demonstrations, presentations , and solution walkthroughs
- Provide technical input during RFP/RFQ responses and tender submissions
- Collaborate with implementation/project teams to ensure accurate transition from sales to delivery
2. Sales Process Management
- Act as the technical expert during sales engagements
- Articulate the company’s technology portfolio to both technical and business stakeholders
- Ensure alignment with solution quality standards , service level agreements (SLAs), and business processes
- Support bid development with accurate technical design, cost estimation , and capability statements
3. Service Level Agreement (SLA) Management
- Monitor and manage SLAs related to network availability, KPI performance , and service delivery
- Coordinate with other departments (e.g., Network Operations, Implementation Teams) to meet agreed SLAs
- Identify and resolve potential issues that may affect service delivery timelines or quality
4. Project & Sales Strategy
- Assist in qualifying and validating sales opportunities
- Help define appropriate technical sales strategies and activities
- Collaborate with department heads to establish a center of excellence for project management within the organization
- Provide forecasting inputs for revenue planning, resource allocation , and bid reviews
5. Process Documentation & Compliance
- Drive end-to-end documentation of pre-sales and solution design processes
- Ensure adherence to internal policies, procedures , and industry best practices
- Review and improve workflows to enhance efficiency and reduce bottlenecks
6. Work Order & Change Management
- Ensure changes to networks — including integration of new nodes and elements — are implemented with minimal disruption
- Document all changes accurately and provide feedback to the responsible Key Account Manager (KAM)
- Support change control processes and ensure all updates align with client expectations
7. Business Continuity & Risk Management
- Participate in defining BCM (Business Continuity Management) and DRP (Disaster Recovery Planning) strategies
- Align solution design with company policies and client-specific resilience requirements
- Proactively identify and address risks associated with network architecture, system integration, or solution deployment
Qualifications & Requirements
Education:
- Bachelor’s Degree in Telecommunications Engineering , Computer Engineering , or Information Technology
- Advanced Diploma in Information Technology or equivalent experience
- Additional certifications in telecom networks, IP systems, or solution architecture will be an added advantage
Experience:
- Minimum 2 years of experience in Telecommunications or IT Operations Management
- Familiarity with mobile network architectures , technologies (GSM, LTE, 5G), and IP environments
- Knowledge of dynamic routing protocols : EIGRP, BGP, OSPF, MPLS
- Experience in project management is preferred but not mandatory
Technical Skills:
- Strong understanding of telecom/IT products and solutions
- Ability to design end-to-end network solutions
- Proficient in preparing bid documents, technical proposals , and presentations
- Familiarity with tender processes , RFP/RFQ handling, and client proposal writing
Core Competencies
- Business Acumen & Awareness – Understand how technology supports business goals
- Innovation & Problem Solving – Deliver creative solutions to complex challenges
- Effective Communication – Strong verbal and written skills for technical and non-technical audiences
- Planning & Organizing – Ability to manage multiple tasks efficiently
- Accountability & Teamwork – Collaborative mindset with ownership and responsibility
- Time Management & Adaptability – Perform under pressure and changing priorities
Personal Attributes
- Proactive and self-driven
- Decisive and confident
- Adaptable to change and evolving client demands
- High integrity and professionalism
- Detail-oriented and analytical
- Self-motivated with strong initiative
- Assertive and effective communicator
Working Conditions
- Office-based with occasional on-site client visits
- May require working outside normal hours based on operational needs
- Frequent travel across Dar es Salaam and surrounding areas
- Fast-paced environment requiring flexibility and responsiveness
How to Apply
Qualified candidates should submit their applications by 27 June 2025 to:
Human Resource Manager
Tanzania Empowerment Forum Limited (TEF Consult)
Online Application:
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To apply for this job please visit tef.co.tz.