Partner Account Manager (Fixed-Term Contract) at Cell C , Midrand

Partner Account Manager (Fixed-Term Contract)

Company: Cell C

Division: Sales, Regions and Customer Care

Business Unit: Enterprise Business

Location: Midrand, Gauteng, South Africa

Contract Term: 3 Months (Fixed-Term Contract)

Minimum Experience: Mid-Senior (5+ Years)

Closing Date: 15 October 2025

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Job Summary

At Cell C, a people-centric and consumer-focused telecommunications organization, we are seeking a seasoned professional to join our dynamic Enterprise Business Unit as a Partner Account Manager on a 3-month fixed-term contract.

The purpose of this role is to play a pivotal role in developing and nurturing relationships with our strategic partners to drive revenue growth through the partner channel. The ideal candidate will have a strong background in channel management, excellent communication skills, and a proven ability to collaborate with cross-functional teams.

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Main Responsibilities

Relationship Management

• Cultivate and maintain strong relationships with existing channel partners, including telecommunications service providers, system integrators, resellers, and value-added distributors.
• Identify and onboard new strategic partners aligned with business objectives and market expansion plans.
• Act as the primary point of contact for partner inquiries, escalations, and relationship management.

Channel Development

• Develop and execute joint business plans with partners to drive revenue growth, market penetration, and customer acquisition within the Enterprise Business segment.
• Collaborate with partners to identify market opportunities, develop Go-to-Market (GTM) strategies, and execute marketing campaigns effectively.
• Provide guidance and support to partners in understanding product offerings, pricing, and competitive positioning.

Sales Enablement

• Work closely with the sales team to educate partners on product features, benefits, and value propositions.
• Conduct regular training sessions, webinars, and workshops to enable partners to effectively sell and support telco solutions to B2B customers.
• Collaborate with internal stakeholders to develop sales tools, training, collateral, and resources tailored to partner needs.

Performance Monitoring and Analysis

• Define Key Performance Indicators (KPIs) and metrics to measure partner performance and program effectiveness.
• Monitor partner performance against targets, identify areas for improvement, and implement corrective actions as necessary.
• Analyse market trends, competitor activities, and customer feedback to provide insights for strategic decision-making.

Contract Negotiation and Compliance

• Negotiate partnership agreements, contracts, and Service Level Agreements (SLAs) with partners, ensuring alignment with business objectives and legal requirements.
• Ensure partner compliance with contractual obligations, including revenue commitments, marketing investments, and reporting requirements.

Cross-Functional Collaboration

• Collaborate closely with internal teams, including Sales, Marketing, Product Management, and Finance, to ensure alignment on partner strategies and initiatives.
• Advocate for partner needs and priorities within the organisation, ensuring partners receive the necessary support and resources to be successful.

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Qualifications and Experience

• Education: Bachelor’s degree in Business Administration, Marketing, or a related field.
• Experience: Proven experience (5 years) in partner/channel management within the telecommunications or software industries, with a focus on B2B markets.
• Knowledge/Skills:
  • Strong understanding of telco products and services, including voice, data, cloud, and IoT solutions.
  • Strong interpersonal and relationship-building skills, with the ability to interact effectively with partners at all levels.

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Cell C is an equal opportunities employer, committed to fostering a diverse and inclusive workplace where all employees are treated fairly and with respect, regardless of race, gender, age, disability, or any other protected characteristic.

Job Functional Area: Sales

Company Primary Industry: Telecommunications

Reference: #LI-KT1

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