Operations Manager at Servest Cape Town.

Lead the Way in Facilities Management: Operations Manager Opportunity in Cape Town!

Are you a dynamic and driven professional with a passion for operational excellence? Do you have a proven track record of managing teams, building client relationships, and driving profitability? If so, we have the perfect opportunity for you!

Servest, a world-class leader in the Integrated Facilities Management industry, is looking for a dynamic and driven Operations Manager to join our team in Cape Town. This role is a key part of our Cleaning Business Unit, and we’re looking for someone who can thrive in an innovative environment and help us continue to attract top talent.

What You’ll Do: A Role Focused on People and Performance

As an Operations Manager, you will be responsible for ensuring the highest level of service delivery and operational efficiency. Your key responsibilities will include:

• Customer Service Intelligence (CSI): You will develop and maintain systems to ensure we consistently meet our client service level agreements. This includes conducting site visits, managing the delivery of supplies, and providing accurate, real-time feedback to clients.
• Financial Management: You will manage area performance against budgets and targets, control expenses, and work to achieve monthly non-contractual revenue goals. You will also be responsible for maintaining and upselling to our existing customer base.
• Team Leadership: You will manage the entire staff lifecycle, from recruiting and training to evaluating and motivating your team. You will also oversee staff scheduling, time and attendance, and industrial relations.
• Operational Control: You will manage the start-up process for all new contracts, ensure the availability and condition of site equipment, and maintain full control of company assets.

What We’re Looking For

The ideal candidate is a highly organized and experienced professional with a strong track record in the cleaning or a similar industry.

• Education & Experience: A Matric/Grade 12 or equivalent is required. A Business Management or a related qualification is a plus. You must have 3-5 years of experience as an Operations Manager in the cleaning industry or a similar role.
• Skills: You must have strong computer skills (MS Word, Excel, Outlook), excellent communication and interpersonal skills, and a talent for problem-solving and report writing.
• Additional Requirements: A clear criminal record is a must.

If you’re ready to take on a challenging and rewarding role that offers significant opportunities for growth and development, we encourage you to apply. The closing date is September 12, 2025. Don’t miss this opportunity to join a company that values innovation and top talent.