OMF Branch Manager at Old Mutual East London

🌍 OMF Branch Manager – Hemingways Mall, East London

Location: East London
Posted: 2 Days Ago
Job ID: JR-72254
Closing Date: 13 October 2025, 23:59

---

💼 About Old Mutual

Let’s write Africa’s story together!
At Old Mutual, we believe deeply in the African opportunity — and our diverse, talented teams reflect this belief. We’re committed to driving financial empowerment and helping clients achieve their goals across the continent.

We are seeking a dynamic, results-oriented Branch Manager to lead our Hemingways Mall branch in East London.

---

🌟 The Opportunity

As the OMF Branch Manager, you will lead a small to medium-sized team of financial advisers, focusing on developing and maintaining strong client relationships while driving sales performance and service excellence. Your leadership will ensure that the branch achieves its financial targets, delivers exceptional customer experiences, and operates efficiently.

---

🧭 Key Responsibilities

Leadership & Direction

• Communicate branch objectives and align them with Old Mutual’s broader mission and strategy.
• Motivate and guide your team to achieve business goals.

Customer Relationship Management

• Develop and implement relationship management plans for existing clients.
• Build and maintain strong connections with key decision-makers and influencers.
• Collect and analyze customer feedback to enhance products and services.

Sales & Business Growth

• Identify client needs and recommend suitable financial solutions.
• Present and negotiate customer propositions, leveraging your commercial acumen.
• Generate new business leads through referrals, networking, and community engagement.

Performance Management

• Monitor team performance, set goals, and provide coaching for continuous improvement.
• Conduct appraisals and ensure adherence to performance standards.

Operations Management

• Oversee day-to-day branch operations to ensure compliance, accuracy, and efficiency.
• Maintain high-quality service delivery standards.

Customer Focus

• Promote a customer-first culture and collaborate with colleagues to enhance service quality.
• Resolve customer issues promptly and professionally.

Budgeting & Reporting

• Track branch budgets, report variances, and support cost management initiatives.

Talent Development

• Coach and mentor team members to enhance their sales, customer service, and operational skills.

---

🧠 Key Skills

• Building Trust & Strengthening Relationships
• Customer-Focused & Consultative Selling
• Identifying Sales Opportunities
• Commercial Acumen & Change Management
• Executing Plans & Upselling
• Client Needs Assessment & Customer Understanding

---

💪 Core Competencies

• Builds Networks
• Business Insight
• Collaborates
• Communicates Effectively
• Customer Focus
• Demonstrates Self-Awareness
• Develops Talent
• Drives Results

---

🎓 Education

• Relevant business, sales, or financial qualification preferred.

---

🤝 Employment Equity

Appointments will be made in accordance with Old Mutual South Africa’s Employment Equity Plan and the requirements of the specific business unit.

---

✨ Why Join Old Mutual?

At Old Mutual, leadership is about inspiring excellence, empowering teams, and creating meaningful impact. As a Branch Manager, you’ll play a key role in shaping financial futures and driving sustainable growth — for your clients, your team, and your community.

---

🔗 Apply Now – Lead with purpose and join Old Mutual in empowering Africa’s tomorrow, today.

TAP / CLICK HERE TO APPLY

---