Manager of Customer Value Management (CVM) at Deloitte Midrand

Lead the AI Revolution in Telecommunications: Join Deloitte as a Manager of Customer Value Management! 🚀

Are you a strategic leader who thrives at the intersection of AI, data, and commercial strategy? Deloitte is seeking a Manager of Customer Value Management (CVM) to join our high-performing AI & Data consulting practice. If you have a passion for transforming the telecommunications industry by leveraging cutting-edge technology, this is the perfect opportunity for you.

What We’re Looking For

We need a seasoned professional who can act as a bridge between technical innovation and business results. The ideal candidate will have a deep understanding of the telecom landscape and a proven track record of using data and AI to drive customer value.

To be a strong candidate, you should have:

• 5–8+ years of experience in Telco CVM, customer analytics, or commercial data science.
• A Master’s degree in Engineering, Computer Science, or a related field.
• Strong exposure to AI and data-driven decision-making within a telecom context (e.g., churn prediction, segmentation, propensity modeling).
• A deep understanding of commercial acumen with a demonstrable history of delivering tangible business outcomes like revenue uplift and churn reduction.
• Consulting experience is a strong advantage.

Your Role and Responsibilities

As a Manager of CVM, you will lead the design and deployment of data- and AI-powered strategies that help our clients—Tier 1 Telcos—drive measurable customer lifetime value (CLTV). You will lead cross-functional client teams and translate complex analytical insights into actionable, monetizable strategies.

Your key responsibilities will include:

• AI-Enabled CVM Strategy: Lead the development of CVM strategies, build customer intelligence frameworks, and collaborate with data scientists to define next-best-offer strategies.
• Data-Driven Execution: Design and deploy AI-enabled CVM engines, operationalize models for scalable campaigns, and champion experimentation to optimize offers.
• Client Engagement: Serve as a trusted advisor to senior executives, leading teams to implement data-powered CVM roadmaps that scale across different business environments.
• AI & Data Integration: Collaborate with engineering teams to ensure data pipelines and model deployments are production-ready. You will also translate data models into commercial value with compelling, executive-ready storytelling.

If you are ready to apply your expertise to exciting new challenges and help clients turn data into dollars, we encourage you to apply. This role offers the chance to make a lasting impact and contribute to Deloitte’s purpose of making a difference that matters.

Please note: Deloitte will never ask for any upfront payments during our recruitment process. Be cautious of recruitment scams.