IT Support Technician at OneCart in Sandton, Gauteng.

Ready to be the Tech Hero? Join OneCart as an IT Support Technician!

Are you a proactive problem-solver who lives and breathes IT? Do you thrive on ensuring systems run smoothly and helping people navigate the world of technology? OneCart is looking for a talented and experienced IT Support Technician to join our team in Sandton, Gauteng.

At OneCart, we’re all about customer service, and that starts with a robust, reliable internal system. We’re looking for a mid-senior level professional who is ready to take ownership of our IT infrastructure, from setting up workstations to providing top-notch user support. If you’re passionate about technology and have a knack for building efficient, secure systems, then you’re exactly who we need.

Your Mission: Keep Our Tech Running Smoothly

As our IT Support Technician, you’ll be the go-to person for all things tech. Your ultimate goal is to build and maintain efficient computer systems while providing reliable, friendly support to all our internal teams. This is a hands-on role where you’ll be responsible for everything from hardware to software and networks.

Your key responsibilities will include:

• IT Support & Maintenance: Set up, configure, and maintain computers, software, and networks to ensure maximum functionality. You’ll also perform regular system upgrades and maintenance without disrupting workflow.
• Troubleshooting & User Support: Diagnose and resolve technical problems quickly and efficiently. You’ll be the first point of contact for internal and external users, providing guidance and support for our in-house applications.
• System and Tool Management: Provide support for our VOIP systems and leverage IT service management tools to ensure smooth operations.
• Security & Compliance: Ensure our networks, data, and computer systems are secure, following all company policies and IT best practices.

Who We’re Looking For

The ideal candidate has a Degree or Diploma in Computer Science, Engineering, or a relevant IT field. We are looking for someone with 2-3 years of proven experience as an IT/Support Technician who can hit the ground running.

You should have:

• Extensive experience with Microsoft 365 and Modern Workplace applications.
• Knowledge of ITSM tools like Freshdesk, ManageEngine, or Zendesk.
• Essential experience with VOIP systems.
• Strong troubleshooting, diagnostic, and problem-solving skills.
• Excellent communication and organizational skills.

Certifications like CompTIA A+ or Microsoft Certified IT Professional would be a bonus, as would any experience with SQL. If you’re flexible, great under pressure, and a natural team player, this is the perfect opportunity to make your mark.

Ready to be our tech hero? Apply today!