IT Support Engineer at The Cross-Border Road Transport Agency

Are You Our Next IT Support Engineer? Join Our Team in Gauteng! 💻

Are you a skilled and customer-focused IT professional looking for a new challenge? Do you have a passion for solving technical problems and ensuring a seamless experience for end-users? We are looking for a dedicated IT Support Engineer to join our team in Gauteng.

This is a permanent, junior-level position with an excellent remuneration package of R619,805 per annum. It’s a fantastic opportunity to grow your career and work with a wide range of technologies in a supportive and collaborative environment.

What You’ll Be Doing 💼

As an IT Support Engineer, you’ll be the first point of contact for our end-users, providing essential support for both hardware and software. You will play a crucial role in maintaining our IT infrastructure, ensuring our systems are secure, efficient, and reliable.

Your key responsibilities will include:

• End-User Support: You will provide internal and remote support for our end-users, handling software installations, hardware troubleshooting, and general IT inquiries.
• Security & Monitoring: You’ll work with various security solutions, including firewalls and vulnerability management systems, to ensure our IT environment is secure. You’ll also be responsible for monitoring and reporting on system performance.
• Technical Maintenance: You’ll perform routine maintenance on our hardware and software, manage our network and security infrastructure, and support our telephony and voice solutions.
• Active Directory Management: You’ll have the opportunity to work with Microsoft Active Directory and Group Policy Management, an essential skill for any IT professional.

Who We’re Looking For 🌟

The ideal candidate is a proactive and collaborative individual with a solid understanding of IT support and maintenance. You have a customer-focused mindset and a passion for service delivery.

To succeed in this role, you should have:

• Experience: At least 2 years of relevant experience in IT software and desktop support and maintenance.
• Education: A Grade 12 qualification is a must. A relevant IT certificate such as MCSE, A+, N+, CCNA, SQL, Linux, or Server+ is essential. An NQF 6 qualification in IT would be an advantage.
• Skills: Excellent communication skills, a focus on customer service, and the ability to work effectively in a team are key.

If you are ready to take on this challenging and rewarding role, we encourage you to apply.

Reference Number: ITSE/10/07/2025

Closing Date: September 3, 2025