ICT Project Manager at Development Bank of Southern Africa (DBSA), Midrand

ICT Project Manager at Development Bank of Southern Africa (DBSA)

Job Description

We are seeking an experienced and dynamic ICT Project Manager (PM) to lead the implementation of strategic Information Technology (IT) initiatives. This role is critical for driving cost-effectiveness, enhancing service quality, and ensuring business efficiency within a continuously evolving environment. The PM will be responsible for the end-to-end project management of information systems that support the organization’s internal and external business operations and models.

Key Responsibilities

ICT Project Initiation & Governance

• Contribute to the strategic and tactical planning, development, evaluation, and coordination of the organization’s information and technology systems.
• Implement an appropriate Information Technology Governance Framework and ensure consistent compliance.
• Communicate ICT implementation plans and policies effectively to project sponsors.
• Research and evaluate alternatives for the enhancement or re-engineering of IT projects.
• Ensure accurate revenue recognition, timely and accurate invoicing, and effective monitoring of receivables.
• Contribute to the development of the overall enterprise systems architecture.
• Establish and implement appropriate ICT project progress reporting mechanisms for project sponsors and the project team.

Project Management Execution

• Develop and manage procurement documentation and project Service Level Agreements (SLAs) in line with the bank’s overall SLA.
• Define and schedule project deliverables, milestones, activities, and tasks.
• Develop a comprehensive work plan and staffing allocation for all project phases and iterations.
• Plan and manage daily project operations, ensuring optimal resource utilization and delivery within the approved scope, budget, and timelines.
• Direct and coordinate the project team’s activities to ensure on-schedule and on-budget progression.
• Track and control project budgets, weekly expenses, and monitor benefits realization.
• Prepare and present accurate progress reports and motivations to the team and project sponsors.
• Conduct thorough risk assessments and implement effective mitigation plans.
• Manage business and ICT transition activities, including acceptance testing, training, change management, post-implementation support, and handover of services to operational teams.
• Monitor and validate the project’s pricing model and billing procedures.
• Maintain strict compliance with internal standards, external accreditation requirements, and legal obligations.
• Implement the project communication plan through regular team and stakeholder engagements to ensure alignment.
• Perform post-project evaluations to capture lessons learned and drive continuous improvement in future project outcomes.

Key Performance Indicators (KPIs)

• Achievement of accurate revenue recognition with timely invoicing and effective monitoring of receivables.
• Alignment of project outcomes with defined business objectives and adherence to project management lifecycle principles.
• Consistent on-time, within-scope, and within-budget project delivery.
• Quality and consistency of project information, ensuring accuracy, integrity, and standardization across the bank.

Expertise & Technical Competencies

Minimum Requirements

• A Bachelor’s Degree in ICT, Commerce, Project / Programme Management, or Engineering.
• A recognized Project Management qualification (PMBOK, Prince2, or similar).
• A minimum of 7 years’ experience in the management of Information and Communication Technology and/or business projects.
• A minimum of 5 years’ experience managing medium to large-sized projects in an Information and Communication Technology environment.

Technical Competencies

• Project Management: Initiates project plans, secures resources across departmental boundaries, applies estimating techniques, develops project risk management approaches, and maximizes the effectiveness of project teams.
• Planning & Organizing: Proficiently plans and organizes workloads for self and others, uses advanced time management to meet deadlines and manage high workloads, and achieves goals by effectively prioritizing and replanning.
• Negotiation Skills: Possesses and applies basic negotiating skills, including understanding the counterparty’s agenda, deciphering unspoken communication, successfully concluding negotiations, and developing mutually beneficial solutions.
• Written Communication: Masters various writing styles for different audiences, composes effective correspondence, reports, and briefing notes, reviews others’ documents for clarity, and has a solid mastery of writing principles (grammar, sentence construction, etc.).

Required Personal Attributes (Behavioural Competencies)

• Information Seeking and Analysis: Investigates problems beyond routine questioning and breaks complex issues into manageable tasks.
• Impact and Influence: Prepares and presents data carefully, making multiple distinct arguments to influence stakeholders.
• Achievement Orientation: Proactively focuses on new, more effective ways to improve work, raise quality, and meet targets, actively formulating plans for measurable improvement.
• Self-Awareness & Self-Control: Demonstrates the ability to maintain composure and continue tasks despite experiencing strong emotions (e.g., anger, frustration, stress).
• Decisiveness: Acts promptly on urgent needs, makes quick and necessary decisions, thinks clearly under pressure, and assesses information to select the best available option.