Healthcare Collections Clerk at Faircape Group, Cape Town, Western Cape

Healthcare Collections Clerk

Faircape Health (Faircape Group Holdings) | Claremont, Cape Town, Western Cape

Division: Faircape Health

Job Functional Area: Accounting/Auditing

Minimum Experience: Mid-Senior

Employment Type: Permanent

About Faircape Health

Faircape Health, a specialized division of the Faircape Group, manages advanced Allied Healthcare services across our luxury lifestyle villages. Our mission is to support high-quality patient care, which relies heavily on efficient, compliant, and accurate financial processes. We are strengthening our Finance team with a dedicated collections professional to ensure the financial health of our practices.

The Opportunity

We are seeking a focused, detail-driven Healthcare Collections Clerk with proven experience in the healthcare sector. This role requires confidence in working daily with medical accounting systems like GoodX, Medical Aids, and Xero. You will be responsible for managing a high-volume portfolio (40–60 accounts per day), ensuring timely collections, maintaining impeccable debtor accounts, and supporting the overall financial strength of the Allied Healthcare practices.

Key Responsibilities

I. Healthcare Collections Management

• Collections Cycle: Manage the end-to-end collections process for Allied Healthcare debtor accounts.

• Follow-up: Proactively follow up on outstanding balances from both Medical Aids and private patients.

• Dispute Resolution: Engage with Medical Aid administrators to efficiently resolve issues related to short payments or claim delays.

• Escalation: Track, record, and escalate severely overdue accounts, preparing files for external collection agencies when necessary.

II. System Proficiency and Reconciliation

• GoodX: Work daily on GoodX to accurately track claims submissions, remittances, and identified shortfalls.

• Medical Aid Rules: Maintain a strong understanding of Medical Aid processes, rules, remittance advice, and calculating patient responsibility amounts.

• Xero: Process and reconcile payments accurately through Xero.

III. Debtor Account Integrity

• Record Keeping: Maintain accurate debtor profiles, ensuring all documentation is current.

• Account Updates: Update contact details, payment notes, collection progress, and dispute statuses in real-time.

• Reporting: Produce comprehensive weekly and monthly reports on debtors’ aging and overall collection performance.

Minimum Requirements

Qualifications & Experience

• Experience: Essential experience in a high-volume debtor environment, preferably managing 40–60 accounts per day.

• Sector Experience (Strong Advantage): Previous healthcare collections or medical practice finance experience.

• System Knowledge (Essential): Strong working experience with:

  • GoodX

  • Medical Aid debt processes

  • Xero (Highly Advantageous)

• Technical Skills: Advanced Excel skills.

• Education (Advantageous): Diploma or certificate in Finance, Accounting, Credit Management, or a related field.

Skills & Attributes

• Diligence: Accuracy, exceptional attention to detail, and organizational discipline are paramount.

• Efficiency: Ability to work through high-volume accounts with both speed and precision.

• Communication: Professional communication skills required when engaging with patients, practitioners, and Medical Aid representatives.

• Resilience: Strong negotiation and problem-solving skills, coupled with resilience when following up on overdue accounts.

Specific Requirements and Benefits

• Vetting: Clear health record, clear credit record, and no criminal record. Solid and positive professional references are required.

• Working Hours: Standard hours are Monday to Friday, 08h00 – 17h00. Flexible start/end times between 06h30 and 18h30 are available with managerial approval.

• Salary & Benefits: Above market-related salary, quarterly performance bonuses, long service leave, and a comprehensive benefits package.

• Office Perks: Onsite Barista (free daily coffee ☕), subsidised vending snacks, subsidised parking, and discounted Faircom ISP packages.

We invite dedicated professionals ready to bring their collections expertise to our expanding healthcare team to apply today.