General Manager at The Capital Hotels, Apartments & Resorts Umhlanga

Lead the Way: Become a General Manager at The Capital Hotels in Umhlanga! 🏨

Are you a seasoned hospitality professional who is passionate about reinventing the hotel experience? Do you believe in leading with values and empowering your team to deliver the highest level of service?

At The Capital Hotels, we’re not just running hotels; we’re transforming the entire hospitality industry. We believe the traditional model is broken, and we’re fixing it by building an incredible staff culture. Our team is made up of “doers”—people who feel respected, heard, and appreciated. We recognize talent and reward it quickly, promoting based on values like rigor, disciplined thought, and disciplined action.

If you’re ready to take full responsibility for a property’s success and lead a team that is changing an entire industry, we encourage you to read on.

What You’ll Be Doing

As a General Manager, you’ll be the ultimate leader of your property, with full and sole responsibility for its profitable operation. Your role is to oversee all aspects of property management, from maximizing financial performance to ensuring guest satisfaction and staff development.

Your day-to-day will involve:

• Strategic Oversight: You’ll be in charge of the entire property, ensuring all operations align with our Standard Operating Procedures (SOPs) and strategic goals.
• Team Leadership: You’ll lead by example, fostering a positive culture where your staff feels empowered and respected. You’ll be responsible for their development and well-being.
• Financial Management: You’ll take charge of the property’s financial performance, ensuring a profitable operation and maximizing revenue.
• Problem-Solving: You’ll use your hands-on approach to solve problems and remain calm under pressure, handling any situation with efficiency and grace.
• Guest and Staff Relations: You’ll maintain effective communication with both guests and staff, building strong relationships that are at the core of our business.

Is This You?

We’re looking for a proactive and experienced leader who embodies our core values. The ideal candidate will have:

• Experience: 5-10 years of previous General Management experience in a 4- or 5-star hotel, with prior resort General Management experience being essential.
• Education: A Matric certificate and a Hotel Management Diploma or equivalent are required. A Bachelor’s Degree in Business, Finance, Management, or Economics is a definite plus.
• Skills: You must have experience with hotel management and Point of Sale (POS) software, along with excellent interpersonal, communication, and leadership skills. You should also be a great team player with a high level of attention to detail.

If you are a talented and trustworthy leader who is ready to take on a new challenge and help us reinvent the hospitality industry, we encourage you to apply now. This is a permanent, full-time position located in Umhlanga, offering a basic salary plus a monthly incentive.