General Assistant at Cashbuild Mthatha, Eastern Cape

General Assistant (External Applications Only – Mthatha East)
Location: Mthatha, Eastern Cape, South Africa | Department: OPS 7

Description:
Provide excellent customer service in the store while maintaining proper merchandising, shelf labeling, and housekeeping standards within the assigned area of responsibility.

Requirements:

• Minimum Grade 10 or NQF Level 3 with 1 year of related experience, or Grade 12 with no experience
• Ability to communicate in English and the dominant local language
• Valid South African ID or work permit
• Ability to perform basic mathematical calculations accurately
• Willingness to work shifts, weekends, and public holidays
• Ability to work well under pressure

Key Performance Areas:

Customer Service

• Advise and assist customers on the correct products and handle queries professionally
• Address and resolve customer complaints promptly

Merchandising Standards

• Merchandise bulk stock safely according to the store layout plan
• Ensure displays are fully stocked and aligned with approved planograms

Housekeeping

• Keep the work area neat, organized, and free from obstacles
• Merchandise received stock immediately
• Maintain accurate shelf price labeling
• Complete canteen and toilet/showers checklists as required

Safety (OHSA) Requirements

• Comply with safety standards and wear appropriate protective gear
• Ensure racking and bulk stock are safely merchandised to prevent hazards
• Report any safety issues or discrepancies to the Store Manager
• Monitor and report damaged stock within your area of responsibility
• Take measures to manage and minimize stock loss

Values:

Integrity

• Adheres to ethical standards and company values
• Keeps promises, handles information responsibly, and demonstrates sincerity

Accuracy

• Pays attention to detail and ensures tasks are completed correctly from start to finish
• Works systematically to prevent errors and double-checks work

Client Focus

• Understands and responds proactively to customer needs
• Maintains a friendly, helpful, and solution-oriented approach

Personal Development

• Actively seeks opportunities to improve skills and knowledge
• Participates in training and welcomes feedback for continuous growth