- Full Time
- Geita
Website MKCB
Mkombozi Commercial Bank PLC (MKCB) started as an initiative of the Tanzania Episcopal Conference in 2009 to establish a Commercial Bank
Customer Service Officer Job Vacancy at Mkombozi Commercial Bank PLC (MKCB)
Mkombozi Commercial Bank PLC (MKCB) started as an initiative of the Tanzania Episcopal Conference in 2009 to establish a Commercial Bank with the main objective of serving and supporting the emerging Tanzanian businesses for provision of financial services.
MKCB target markets are small and medium sized entrepreneurs, companies, SACCOS, intitutions such as schools, universities, hospitals and corporations. MKCB serves the need of growing companies, middle-market and large corporations, institutional investors, financial institutions and Government entities.
Customer Service Officer at Mkombozi Commercial Bank
Job title: Customer Service Officer
Organization: MKOMBOZI Commercial Bank
Education:
Bachelor degree in Business Administration, or related field.
Technical skills / competencies:
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Strong interpersonal and communication skills.
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Customer-focused with the ability to handle multiple inquiries and resolve issues efficiently.
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Detail-oriented with strong organizational skills.
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Proficient in the use of banking software and technology platforms.
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Ability to educate and advise customers on banking products and services.
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Problem-solving and decision-making skills.
Job overview:
Promptly and efficiently manage the Contact Centre inbound calls and hotline professionally. The job holder will also handle customer requests/enquiries from all the bank’s channels. Escalation and following up as necessary, in order to ensure that quality customer service is maintained at all times and compliance with the established service standards.
Application details:
Send CV and cover letter to the email below.
Deadline: 02nd June 2025
Email: recruitment@mkombozinbank.co.tz
NB: Only shortlisted candidates will be contacted given the volume of applications.
Mkombozi Commercial Bank Plc – in Context
Mkombozi Commercial Bank Plc (MKCB) is a commercial bank in Tanzania, founded in 2009 as an initiative of the Tanzania Episcopal Conference. Its primary objective is to serve and support emerging Tanzanian businesses, focusing on small and medium-sized entrepreneurs (SMEs), SACCOS, and social enterprises like schools, universities, hospitals, and corporations. The bank aims to provide high-quality financial services to all sectors of the economy in a sustainable and socially responsible manner. Mkombozi Commercial Bank is listed on the Dar es Salaam Stock Exchange (DSE) under the ticker MKCB and has recently transitioned from the Enterprise Growth Market (EGM) to the Main Investment Market Segment (MIMS) in June 2024, signifying its growth and strong performance.
Mkombozi Commercial Bank offers a diverse range of banking products and services, including various deposit accounts (savings, current), credit services (microfinance, business, mortgage, working capital, consumer loans), and insurance services. The bank has also embraced digital solutions to enhance accessibility and convenience for its customers, offering mobile banking, internet banking, debit cards, and agent banking services (Mkombozi Wakala). With a network of 12 branches and over 500 agents across Tanzania, Mkombozi Commercial Bank is actively working to expand its footprint and promote financial inclusion, especially in underserved areas.
View more Job Opportunities in Tanzania Here
To apply for this job email your details to recruitment@mkombozinbank.co.tz