Customer Service Host at DigiOutsource Cape Town

Your Career Starts Here: Become a Customer Service Host for Global Gaming in Cape Town! 🚀

Ready to dive into the fast-paced, innovative world of online gaming? If you’re passionate about customer experience and want to kick-start a thrilling career, DigiOutsource wants you!

We’re hiring a full-time Customer Service Host to join our dynamic team on-site in Cape Town. This is your opportunity to be the frontline voice for some of the world’s leading Sports and iGaming brands, backed by Super Group, a NYSE-listed digital gaming powerhouse.

Who We Are

At DigiOutsource, we blend passionate people with cutting-edge tech to deliver market-leading online gaming solutions. We pride ourselves on creating high-performance gaming experiences and fostering a supportive environment where your career can truly soar. If you bring your A-game, we promise to help your skills flourish.

Why You’re Essential: The Heart of Customer Experience

We’re on a mission to create extraordinary experiences for our customers, and as a Customer Service Host, you are key to that mission. You’ll be the primary point of contact, supporting our high-quality service delivery within the contact center.

What You’ll Be Doing:

• Multimedia Engagement: Providing world-class customer service by responding to queries across all channels, including telephone, email, and live online chats.
• Problem Solving: Taking full ownership and responsibility for customer-related queries and complaints, resolving issues efficiently, and processing necessary information into our databases.
• Relationship Building: Actively building and managing customer relationships, which includes cross-selling products and services when appropriate.
• Operational Excellence: Adhering to your schedule with excellent time management, completing all assigned tasks, and processing and resolving incoming and outgoing contacts in our multimedia environment.

What You Need to Win This Role

We need focused, adaptable individuals ready to embrace our 24/7 shift environment.

• Communication Skills: Clear and concise verbal and written communication is a must. You must be able to handle complex interactions clearly and effectively.
• Experience or Education: You need Matric with 2+ years of customer service experience, or a completed Degree/Diploma with no experience required.
• Adaptability & Detail: You must have exceptional attention to detail and the ability to adapt quickly to changing environments and priorities.
• Logistics: You must be available to work 24/7 shifts and have reliable transport to our Cape Town office.

It’s a Bonus If You Have:

• In-depth knowledge of sports betting markets and industry regulations.
• Previous experience in the online gaming or casino industry.
• Expertise in managing multiple customer contacts simultaneously.

The Perks: Supercharge Your Life and Career

Joining DigiOutsource means unlocking a great variety of personal and professional benefits designed to help you thrive:

• Career Growth: Comprehensive learning and development programs dedicated to your “supergrowth.”
• Daily Comforts: Free Daily Meals, access to an On-site Barista, and Team Socials.
• Wellness & Fitness: Free On-Site Gym and Free Massages On-site.
• Financial Security: Competitive Remuneration, Medical Aid Subsidy, and Retirement Annuity Subsidy.

Ready to be a part of something extraordinary? If you have the drive, resilience, and team orientation we value, Game on!

Apply today and start your high-performance career in the heart of the digital gaming world!