Customer Service Consultant at Hello Group Centurion, Gauteng

Join the Hello Group Family: We’re Hiring a Customer Service Consultant!

Centurion, Gauteng, South Africa

Are you passionate about helping people? Hello Group is looking for a dedicated Customer Service Consultant to join our team in Centurion. We are a South African company with a bold mission: to create game-changing, low-cost, and accessible financial services for migrant and marginalized communities. If you are ready to make a real impact and join a company that feels like family, this is the perfect opportunity for you.

A Day in the Life of a Customer Service Consultant

As a key member of our Call Centre Department, you’ll be the first point of contact for our customers. Your role is crucial for ensuring a high level of satisfaction and compliance.

Your key responsibilities will include:

• Handling Calls: You’ll manage both inbound and outbound calls, addressing customer inquiries and proactively handling requests for source of funds documents.
• Ensuring Compliance: You will be responsible for verifying and requesting source of funds documents, ensuring all processes strictly follow the bank’s compliance guidelines, especially Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.
• Customer Service Excellence: You will maintain a high level of professionalism and provide exceptional service in all interactions to ensure customer loyalty.
• Client Authentication: You will authenticate customers when they change their banking information, following strict security protocols to protect their data. This includes a two-part verification process via both voice and video calls.
• Ticket Management: You will manage and prioritize your daily tickets, ensuring timely follow-up with customers and accurately capturing all information into the bank’s ticketing system.

What We’re Looking For

This is an entry-level position, and we are looking for candidates who are eager to learn and grow.

Minimum Requirements

• A Matric Certificate.
• Computer and mobile literacy.

Key Skills and Experience (Advantageous)

• The ability to speak multiple languages is a significant advantage.
• Prior experience in customer service.
• A customer service qualification.
• Knowledge of CRM Bank, OS ticket, and Core Banking systems.

Why Work at Hello Group?

We believe in a work environment that is both productive and enjoyable. We offer:

• An onsite Barista for your daily dose of great coffee.
• Exciting team events and teambuilding activities.
• A culture that feels like family, where we’re all real people doing great things.
• A top-notch office space designed for inspiration and innovation.

The closing date for applications is October 31, 2025. If you are ready to join a team that is making a difference, apply today!