Customer Service Agent at Fidelity Services Group

Become a Customer Service Agent and Join Our Team in Cape Town!

Are you passionate about helping people and providing top-notch service? Do you thrive in a fast-paced environment where every day brings a new challenge? We’re looking for a dedicated Customer Service Agent to join the Fidelity ADT division of Fidelity Services Group in Cape Town.

This is a fantastic opportunity to be the first point of contact for our customers, ensuring their needs are met with professionalism, care, and a focus on quality. If you are a self-motivated individual who excels at building relationships and solving problems, we want to hear from you!

The Role

As a Customer Service Agent, you will be the heart of our service delivery, providing helpful and high-quality assistance to our clients. Your responsibilities will include:

• Client Communication: Giving advice to prospective customers on our Umsuka products and addressing all client queries promptly and satisfactorily.
• Process Management: Ensuring applications are processed efficiently and contracts are submitted on time for payments.
• Compliance: Upholding a strict adherence to the requirements of the National Credit Act, the Consumer Protection Act, and all other related compliance laws.
• Customer Support: Providing general customer service and assistance to our Umsuka Wemali finance clients, both before and after their needs are met.

Are You the Perfect Fit?

We’re looking for an entry-level professional with a knack for service and a desire to grow. The ideal candidate will have:

• Grade 12 or a National Certificate in Customer Service.
• Experience in a customer service or call center environment. Experience in a credit lending environment is a strong advantage.
• Excellent communication and listening skills.
• Strong time management and organizational skills.
• The ability to work well under pressure and a self-motivated, adaptable attitude.
• Bilingualism is a key skill for this role.

If you are a great communicator with a passion for helping others and a drive to succeed, this is the perfect opportunity for you.

• Location: Cape Town, Western Cape
• Job Type: Permanent, Full-time
• Closing Date: September 5, 2025