Customer Service Advisor at Huntswood, Umhlanga, KwaZulu-Natal

Customer Service Advisor at Huntswood, Umhlanga, KwaZulu-Natal

Huntswood is looking for a driven and ambitious Customer Service Advisor to join our team in Umhlanga, KwaZulu-Natal. We are seeking an individual with a passion for providing exceptional service and a knack for problem-solving. This is a permanent, mid-senior level position.

Job Details

• Primary Industry: Customer Services
• Functional Area: Customer Service
• Posted: September 25, 2025
• Closing Date: October 2, 2025

Job Responsibilities

As a Customer Service Advisor, you will be responsible for:

• Handling a high volume of customer inquiries via calls, chats, and emails while maintaining high-quality service standards.
• Proactively identifying and resolving customer issues using effective problem-solving techniques.
• Handling escalated calls and complaints in accordance with established procedures.
• Collaborating with other departments to find resolutions for complex issues.
• Building rapport and connecting with customers to ensure a positive experience.

Required Skills & Experience

• Matric or NQF Level 4 equivalent.
• Clear credit and criminal record.
• Computer literacy.
• Minimum of 1 year of experience in customer service and sales.
• Excellent written and verbal communication skills.
• Ability to interact with a diverse range of customers.
• Knowledge of various products or services.
• An adaptive approach to new situations and challenges.
• Basic knowledge of the UK Energy market is beneficial.

Our Core Values

Huntswood, a ResultCX company, is committed to a culture built on three core behaviors:

• A Winning Mindset: We encourage our team members to bring their “A” game every day, striving for continuous improvement and challenging the status quo with their best ideas.
• Servant Leadership: We believe in empowering all employees and fostering an environment where everyone is treated with empathy, respect, and integrity.
• Deliver WOW!: We take personal ownership of our work and are dedicated to creating “WOW” moments for our customers through unbelievable service.

Note: This position is subject to Huntswood’s incentive and remuneration policies. For more information, please speak with your recruiter.

How to Apply :

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