Customer Account Executive at Rand Mutual – RMA Parktown

Grow the Lives, Own the Relationship: Become a Customer Account Executive in Parktown! 🤝 insured

Are you a seasoned insurance professional with a passion for building lasting relationships and driving business growth?

We’re looking for a dynamic Customer Account Executive to join our Group Partnership Development division in Parktown. This permanent role is a high-impact position where you’ll be responsible for expanding our client base, positioning our value proposition, and fundamentally improving the customer experience with RMA.

If you thrive on solving problems, turning customer pain points into loyalty, and traveling to engage clients directly, this is the perfect opportunity to leverage your insurance expertise!

The Job At a Glance: Growth and Customer Excellence

Your primary goal is two-fold: increase the number of lives covered under our Group Partnership Development and ensure an unparalleled customer experience.

You will be the face of RMA for targeted employers, acting as both a sales driver and a first-line service consultant. This involves everything from complex query resolution to proactive relationship building and detailed customer feedback analysis.

What You’ll Do Day-to-Day:

• Business Growth & Sales: Provide a strong value proposition to employers to facilitate their move to RMA. You will promote our products, identify up-selling/cross-selling opportunities, and generate new leads through ongoing customer engagement.
• Relationship Management: Set up continuous sessions with clients to build strong rapport and ensure RMA is delivering excellent service. You’ll follow up on all customer issues to guarantee resolution.
• Service & Support: Provide first-line product, process, and technical support. A key responsibility is visiting clients to assist with the submission of the Return on Earnings (ROE).
• Customer Experience Champion: Conduct customer satisfaction surveys, perform root cause analysis on pain points, and assist in projects aimed at transforming the customer experience.
• Coordination & Training: Act as an intermediary, coordinating RMA service teams (including training and claims) to ensure the client benefits fully from our services.

What Will You Bring to the Table?

We need a skilled professional who has proven experience in the insurance sector and is ready to take ownership of a client portfolio.

Essential Requirements:

• Education: NQF Level 6: Diploma in Insurance or a related field.
• Experience: 3-5 years’ experience in an insurance sales, service, or claims environment (an insurance sales environment is preferable).
• Domain Knowledge: Sound knowledge of COID (Compensation for Occupational Injuries and Diseases Act) and Life Insurance Products, plus a good understanding of the entire insurance value chain.
• Compliance: Knowledge of industry regulations like POPI, COIDA, and TCF (Treating Customers Fairly).
• Skills: Proven ability in selling and growing business, generating leads, and managing customer complaints. Excellent presentation skills, strong selling abilities, and the capacity for data interpretation and report writing.
• Flexibility: Must be able to travel for business-related matters. Being Multilingual is highly advantageous.

If you are a driven, ethical professional with a customer-first attitude and the ability to drive growth through genuine partnership, apply for this permanent role today! Your expertise will directly contribute to customer loyalty and our business expansion.

Reference Number: RM-781

Date Posted: 2025/09/25

Ready to grow our business lives in Parktown? Apply now!