Corporate Accounts Manager & Tenders at Fidelity Services Group, Midrand

🔒 Corporate Accounts Manager & Tenders (CAM)

Overall Purpose of the Job

Fidelity Cash Solutions is seeking a results-driven Corporate Accounts Manager & Tenders (CAM) to lead the management and growth of our portfolio of key corporate accounts. This pivotal role is responsible for driving business retention and securing significant new opportunities through proactive tender and proposal management.

The successful candidate will focus on building long-term strategic partnerships, maximizing revenue potential through tailored solutions, and ensuring unparalleled customer satisfaction and account profitability.

Key Duties & Responsibilities

The CAM will manage the full sales and business development lifecycle, focusing on strategy, execution, and financial performance:

A. Strategic Account Management & Business Development

• Manage a designated portfolio of key corporate accounts to ensure high retention, satisfaction, and strategic growth.

• Develop and implement comprehensive strategic account plans that align with Fidelity’s overall business objectives.

• Proactively identify and pursue new business opportunities within both existing accounts and targeted industries.

• Build and maintain strong, long-term relationships with key decision-makers, procurement teams, and senior stakeholders.

• Monitor market trends, competitor activity, and industry developments to identify opportunities and mitigate commercial risks.

B. Tender & Proposal Management Leadership

• Oversee the full tender process, from opportunity identification and pre-qualification through to submission, presentation, and post-award handover.

• Coordinate cross-functional teams (Finance, Operations, Compliance, etc.) to ensure tender responses are timely, accurate, compelling, and competitively priced.

• Prepare detailed proposals, quotations, and pricing models that meet client requirements while adhering to company profitability goals.

• Maintain a centralized database of all tenders, proposals, and contract renewal timelines to ensure proactive engagement.

• Ensure strict compliance with all tender requirements, internal policies, and legal obligations.

C. Financial & Operational Accountability

• Achieve designated sales targets, profit margins, and strategic growth objectives.

• Track account performance, analyze key data, and provide accurate forecasts and reports to senior management.

• Support credit control by ensuring timely collections and proactively addressing outstanding payments with clients.

• Develop and manage annual account budgets and detailed revenue plans.

D. Customer Experience & Retention

• Act as the primary point of contact for key accounts, ensuring effective communication and swift issue resolution.

• Collaborate closely with customer support, operations, and implementation teams to deliver exceptional client experiences and seamless service delivery.

• Lead initiatives focused on improving service quality, client engagement, and overall satisfaction scores.

Minimum Qualifications & Experience

Key Competencies & Attributes

• Strategic Acumen: Strategic thinker with strong business acumen.

• Execution: Excellent planning, organizational, and analytical skills; detail-oriented.

• Interpersonal: Strong problem-solving and negotiation abilities; confident communicator who can influence at all levels.

• Drive: High energy, results-driven, and resilient under pressure.

• Management: Ability to manage multiple priorities effectively in a fast-paced environment.

Performance Indicators

Success in this role will be measured by:

• Achievement of sales and retention targets.

• Tender success rate and turnaround efficiency.

• Client satisfaction and engagement levels.

• Accuracy and timeliness of reporting and forecasting.

• Growth of existing accounts and new business acquisition.

Employment Equity: Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics. The Company’s transformation policy prioritizes Historically Disadvantaged Candidates and Black Female Candidates, who are strongly encouraged to apply, subject to meeting the required criteria.