Cleaning Area Manager – Johannesburg at Fidelity Services Group, Midrand

Cleaning Area Manager – Johannesburg

Company: Fidelity Services Group (Fidelity Cleaning Services Division)

Location: Midrand, Gauteng, South Africa

Employment Type: Permanent

Minimum Experience: Mid-Senior (5+ Years Management)

Closing Date: 14 October 2025

EE Status: Only open to EE candidates (Preference given to Historically Disadvantaged Candidates and Black Female Candidates as per the company’s transformation policy, subject to merit.)

Overall Purpose of the Job

The incumbent will be responsible for providing a professional cleaning service within the selected geographic area. He/she will ensure client satisfaction, business retention, and business profitability whilst upholding company policies and procedures.

Job Specification (Main Responsibilities)

Operations & Compliance Management

• Carry out regular inspections at all sites.
• Ensure that attendance registers are marked daily at the beginning of the shift, ensuring labour allocation is correct and any changes on the attendance sheet are initiated.
• Ensure adequate control over all equipment in accordance with fixed asset policies and procedures.
• Ensure that store orders are authorized by the Regional Manager and submitted timeously to the Stores Department.
• Prepare contingency plans for strikes and stay-aways.
• Responsible for compliance with all the regulations of the Occupational Health and Safety Act or any other regulation or Act that might refer to the matter of safety.
• Adhere to Company policy and procedure (retrenchment, promotion, etc.).

Client & Financial Management

• Promptly attend to daily messages and complaints.
• Attend certain regular meetings with clients, record minutes where required, distribute copies, and ensure prompt action on all problems. Call rosters must be submitted to management.
• Promote the Company’s full range of non-recurring business (specials).
• Investigate debtor’s queries with clients and collect cheques from clients when instructed by Regional Managers or the Debtor’s Department.

Staff & Industrial Relations Management

• Responsible for maintaining discipline by using the Company’s disciplinary code and procedures, as well as attending to grievances.
• Ensure that staff are informed of changes that affect them with regard to Company policies.
• Appraise employees by way of verbal direction and performance appraisals for supervisory level and above.
• Responsible for all engagements, pay rate changes, and dismissals, authorized by the Regional Manager, and ensuring that the necessary documents are completed.
• Responsible for holding monthly meetings with Supervisory staff, including submission of the agenda and meeting minutes.
• Attend monthly Area Manager’s meetings with the Regional Managers to discuss Monthly wage queries, leave, costing, etc. as and when required.
• Exposure to Industrial Relations on a shop floor level will be advantageous.

Minimum Requirements

• Minimum five (5) years of management experience in the industrial & commercial industry or similar service industry is essential.
• Matric and a tertiary qualification preferred.
• Valid driver’s license.
• Computer literate (MS Office, must have good Excel skills).
• Ability to work flexible hours as required.
• Exposure to selling of a service will be advantageous.
• Preferably from a sales/operations background.

Behavioral Competencies

• Good numeric and administrative skills.
• Good planning, leading, and organisational skills.
• Good interpersonal skills & people management skills.
• Proactive and takes initiative.
• Methodical.

Note: Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.