Call Centre Team Manager at Mango5 Airport Industria

title: The Leader’s Edge: A Career as a Team Manager at Mango5 date: September 24, 2025 tags: [Team Manager, Call Centre, Healthcare, Leadership, Job Opportunity]

Are you a dynamic leader with a talent for inspiring teams to achieve greatness? Do you have a passion for driving results in a fast-paced, high-stakes environment? If you have a proven track record in team management, this could be the perfect opportunity for you!

Mango5 is looking for a Call Centre Team Manager to lead our Junior Clinical Data Coordinator team. This isn’t just a management role; it’s a chance to be a key player in a company that values leadership, collaboration, and exceptional service. You’ll be responsible for ensuring our team not only meets but exceeds performance targets while maintaining strict compliance with client protocols.

What Does This Role Entail?

As a Team Manager, you’ll be the driving force behind your team’s success. Your core responsibilities will include:

• Leadership & Motivation: You’ll lead, supervise, and motivate a team of Junior Clinical Data Coordinators, fostering a positive and collaborative team culture.
• Performance Management: You’ll monitor performance, provide one-on-one coaching, and implement process improvements to ensure targets are consistently met.
• Problem-Solving: You’ll be the point person for resolving escalated issues and supporting complex recruitment cases, ensuring smooth and efficient operations.
• Communication & Reporting: You’ll prepare and present detailed performance reports, maintaining clear and consistent communication with clients and stakeholders.
• Compliance: You’ll ensure that your team adheres to all client policies, quality standards, and industry regulations within the healthcare and recruitment sectors.

Are You the Perfect Match?

We’re looking for a seasoned leader with a strong background in healthcare, recruitment, or a call center environment.

You will be an ideal candidate if you have:

• 3-4 years of leadership experience in healthcare, recruitment, or call centre settings.
• A high school diploma or equivalent qualification.
• Proven ability to manage and develop high-performing teams.
• Familiarity with medical terminology, treatment procedures, and industry regulations.
• Strong problem-solving and conflict-resolution skills.
• Proficiency in CRM platforms, reporting tools, and Microsoft Office.

Ready to Lead and Make an Impact?

This is a fantastic opportunity to take on an exciting challenge and lead a team to success. The role offers a market-related salary, a shift allowance, and commission, along with benefits like medical insurance and access to our learning portal.

If you’re ready to step up and lead a team that makes a real difference, we’d love to hear from you. Apply now and join Mango5!