Call Center Agent at FNB South Africa

Calling All Service Superstars! Become a Call Center Agent in Johannesburg!

Are you a people person with a knack for problem-solving? Do you thrive in a fast-paced environment and love helping others? We’re looking for a dedicated Call Center Agent to join our team in Johannesburg on a part-time basis. This is your chance to be the voice of our brand and make a real difference in our customers’ lives.

What You’ll Be Doing

As a Call Center Agent, you’ll be on the front lines of customer service, handling a variety of incoming and outgoing calls and electronic communications. Your main goal will be to provide exceptional service and ensure our customers’ needs are met, all while adhering to our standard operating procedures.

Key responsibilities include:

• Handling customer queries via phone, email, and live chat, ensuring full resolution.
• Placing operational outbound calls to follow up on documentation or incomplete queries.
• Building and maintaining positive relationships with both customers and colleagues.
• Resolving customer complaints by taking ownership of the problem and offering appropriate solutions.
• Adhering to schedules and meeting time and quality standards.
• Contributing to a culture of innovation by suggesting better and more efficient ways of doing things.

Who We’re Looking For

We’re seeking someone with a strong commitment to service excellence and a positive, adaptable attitude. We want someone who is a great team player and can handle challenges with grace and professionalism.

The ideal candidate is someone who:

• Acts responsibly with work resources.
• Is flexible and adaptable to changing circumstances.
• Demonstrates a commitment to teamwork and a collaborative spirit.
• Maintains documentation and shares information effectively.
• Adheres to governance and compliance standards.

If you’re ready to make a positive impact and join a team that values service, innovation, and ethical conduct, we encourage you to apply.

Ready to Apply?

This is a fantastic opportunity to build an exciting and rewarding career with a company that is so much more than a bank. The application deadline is August 19, 2025. Don’t wait—submit your application now!