Billing & Collections Administrator at Faircape Group, Claremont , Western Cape

Billing & Collections Administrator

Faircape Group Holdings | Claremont, Cape Town, Western Cape

Division: Faircape

Job Functional Area: Accounting/Auditing

Minimum Experience: Mid-Senior

Employment Type: Permanent

About Faircape Group

The Faircape Group is a recognized leader in diverse, high-growth sectors, including Healthcare, Retirement Holdings, Telecommunications (ISP), Utility Management, Infrastructure Installation, and Property Management. We are in a strong growth phase and offer a stable, respected environment where finance professionals can make a measurable impact on cash flow optimization and financial accuracy across multiple business units.

The Opportunity

We are seeking a skilled, detail-driven Billing & Collections Administrator to join our expanding Finance Team. This role is crucial for ensuring accurate invoicing and timely payments across a varied portfolio. The ideal candidate thrives in a fast-paced environment, possesses strong numerical ability, and is resilient and persistent in managing a high-volume billing cycle and debtor portfolio (150–250 active accounts).

Key Responsibilities

The Administrator will manage the full billing and collections cycle, contributing directly to the Group’s financial success:

I. Billing and Reconciliation Management

• Invoicing: Process and issue accurate monthly invoices across multiple group entities.

• Verification: Verify billing data, usage reports, and supporting documentation before finalizing charges.

• Reconciliation: Ensure correct allocation of payments, credits, adjustments, and billing corrections. Reconcile customer accounts and maintain clean, correct, and up-to-date ledgers.

• Query Resolution: Manage billing queries promptly and resolve discrepancies efficiently to avoid payment delays.

• Reporting: Prepare comprehensive month-end billing summaries and reports for management.

II. Collections and Debtor Portfolio

• Collections Cycle: Manage the full collections cycle, from issuing statements to securing timely payments.

• Account Management: Proactively follow up via calls, emails, and reminders to manage a high-volume portfolio of 150–250 active accounts across various industries, focusing on reducing overdue balances.

• Client Relations: Build strong professional relationships with clients to promote payment compliance and retain goodwill.

• Escalation: Negotiate settlements and payment arrangements in line with company policy. Prepare accurate documentation for legal, external collection partners, or bad-debt handovers when necessary.

III. Administration and Compliance

• Reporting: Produce accurate debtor age analysis reports and monitor overdue trends.

• Documentation: Maintain detailed notes, logs, and documentation on all client interactions.

• Compliance: Ensure strict compliance with internal policies, POPIA regulations, and financial controls.

Requirements and Qualifications

Experience & Knowledge

• Experience: Proven experience in a high-volume billing and/or collections role.

• Reconciliation: Strong reconciliation experience is mandatory.

• Technical Skills (Non-Negotiable): Advanced Excel skills.

• System Knowledge (Advantageous): Experience in Xero is beneficial.

• Industry Insight: Strong understanding of debtor management and payment behaviour.

Qualifications (Advantageous)

• Diploma or Degree in Finance, Accounting, or a related field.

• Certificate in Credit Management or Debt Collection.

Skills & Attributes

• Execution: Proven ability to manage high-volume billing cycles accurately and within deadlines.

• Communication: Clear and professional verbal and written communication. Strong negotiation and problem-solving abilities.

• Discipline: Highly organized with exceptional attention to detail.

• Mindset: Resilience, persistence, and confidence when following up on outstanding accounts. Strong customer service mindset to maintain firm but positive client relationships.

• Work Ethic: Able to work independently while contributing effectively to a collaborative team environment.

Specific Requirements and Benefits

• Vetting: Solid and positive written references, clear health record, clear credit record, and no criminal record.

• Working Hours: Flexible working hours (06:30 – 18:30) available with managerial approval. Standard hours are 08h00 – 17h00.

• Salary & Benefits: Competitive above market-related salary, quarterly performance bonuses, and long service leave.

• Office Perks: Onsite Barista (free coffee ☕), subsidised vending machine snacks, subsidised parking, and discounted Faircom ISP packages.

Our modern offices are conveniently located opposite Cavendish Square in Claremont, Cape Town. Apply today to contribute to the financial success of one of the Western Cape’s most dynamic organizations.