Assistant Store Manager at Clicks Group Cape Town

Assistant Store Manager Job Vacancy – Clicks West Gate Mall, Cape Town (October 2025)

📅 Apply By: 26 October 2025
📄 Listing Reference: click_022233
💼 Contract Type: Permanent
📍 Location: Cape Town, South Africa
💰 Remuneration: Market Related
🌐 Industry: Wholesale & Retail Trade
👔 Job Category: FMCG, Retail, Wholesale, and Supply Chain
✅ EE Position: No

About Clicks Group

Clicks Group is a leading health and beauty retailer committed to delivering excellent customer service and retail experiences. We aim to drive sales, build customer loyalty, and maintain a competitive advantage through motivated and well-trained store teams.

Position Summary

The Assistant Store Manager will support the Store Manager in ensuring efficient store operations, driving sales, building customer loyalty, and achieving financial and compliance targets. The role requires strong leadership, operational excellence, and a focus on superior customer service.

Key Responsibilities

• Drive sales and achieve financial performance by executing promotions, cross-selling, up-selling, and motivating the store team.
• Manage all operational activities, including expenses, stock management, shrinkage control, housekeeping, and administration.
• Ensure in-store visual merchandising meets brand standards and promotional requirements.
• Support staff motivation and performance management in the absence of the Store Manager.
• Assist in maintaining daily work schedules in line with Group labour policy.
• Execute customer service initiatives to enhance the customer experience, drive loyalty, and achieve club card participation targets.
• Attend to administrative responsibilities, including accurate weekly time, attendance, and employee records submitted to HR.
• Support the Group’s vision to be the customer’s first-choice health and beauty retailer by upholding company values.

Minimum Requirements

• Grade 12 with at least 50% in Maths and English
• Relevant Retail/Business Management qualification (required for external applicants)
• Minimum 2 years’ experience in an assistant store management role within a retail or FMCG environment, or completion of the Clicks Trainee Store Management Programme
• Financial management experience, including budgets, profit and loss statements, and financial ratios

Preferred Requirements

• Degree in relevant Retail/Business Management

Skills and Knowledge Required

• Financial management and retail operations principles
• Merchandising, promotions, and stock control
• Customer service excellence
• Labour legislation and industrial relations practices
• People management and competency-based interviewing
• Numeracy, planning, organising, and problem-solving skills
• Strong communication, computer literacy, and customer orientation
• Results and target-driven mindset

Core Competencies

• Following instructions and procedures
• Planning and organising
• Delivering results and meeting customer expectations
• Leading, supervising, and working effectively with people
• Analytical and entrepreneurial thinking
• Coping with pressure and setbacks

Application Note

Only applicants who meet the minimum requirements will be contacted. Clicks Group is committed to Employment Equity and encourages applications from diverse candidates.

🌟 Join Clicks West Gate Mall and take the next step in your retail management career while driving sales, leading teams, and delivering exceptional customer experiences!