Admin Clerk at Absa Bank Limited Randburg

Admin Clerk – Wills Control Centre

Location: Randburg
Work Type: Hybrid | Full Time
Closing Date: October 29, 2025
Job ID: R-15980684

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and a strong reputation as a local bank with regional and international expertise, Absa Bank offers you the opportunity to be part of our exciting growth journey as we shape the future of banking across Africa.

Job Summary

The Admin Clerk – Wills Control Centre will ensure all administrative activities and duties are completed in full compliance with regulatory requirements, the Enterprise-Wide Risk Management Framework, and internal Absa policies and standards. The role also involves identifying, managing, and reporting risks or incidents relevant to the position.

Key Responsibilities

1. Data Capturing

• Accurately capture new and revised wills received from clients or DSV into the Absa Trust System, either by creating new customer records or updating existing ones.
• Record cancellation requests received from clients or the National Deceased Estates Department to remove customer records.
• Transfer old customer records from the Magic database (legacy system) to the new Wills Filing System.
• Conduct identity checks on both systems to detect multiple wills for the same customer and merge duplicate records when necessary.

2. Preparation of Letters

• Draft standard letters confirming will cancellations or other related updates.
• Send automated client correspondence confirming actions taken on their wills.
• Contact clients via SMS or email to request additional details (e.g., joint will cancellation requirements).
• Prepare letters to Absa Trust Deceased Estate Branches or the Master of the High Court when forwarding original wills or reporting deceased estates.

3. Customer Service

• Respond promptly and professionally to queries via the Wills Safe Custody helpline or Action Line.
• Liaise with the Master’s Office and attorneys to verify original will dates and determine executor details.

4. Compliance and Risk Management

• Complete all mandatory compliance and legislative training within specified timeframes.
• Maintain up-to-date knowledge of the Wills Act and relevant legal requirements.
• Adhere to policies on Environmental Health and Safety, Information Security, Records Management, Money Laundering, and Sanctions.
• Ensure full compliance with Absa’s governance and risk standards at all times.

Qualifications & Experience

• Grade 12 or equivalent NQF qualification (required)
• Minimum 1 year of experience in an administrative role
• 1 year of fiduciary experience (preferred)
• Bachelor’s Degree or Advanced Diploma in Business, Commerce, or Management Studies (advantageous)

About Absa

Absa Bank Limited is an equal opportunity and affirmative action employer. In line with the Employment Equity Act (55 of 1998), preference will be given to qualified candidates from designated groups to promote equitable representation and diversity within the organization.

Absa Bank Limited reserves the right not to make an appointment to this position.