Account Manager at Vodafone Umhlanga, KwaZulu-Natal

Account Manager – Vodafone

Location: Umhlanga, KwaZulu-Natal, South Africa
Requisition ID: 271604
Date Posted: 17 October 2025
Closing Date: 24 October 2025

About the Role

Vodafone, the Number 1 Top Employer in South Africa (2025) certified by the Top Employer Institute, is seeking an experienced Account Manager to manage and grow relationships with large enterprise and key customers. This role focuses on leveraging Vodafone’s innovative products and solutions to address customer needs, enhance satisfaction, and drive commercial success.

Key Responsibilities

Sales & Stakeholder Management

• Serve as the primary owner of customer relationships within the designated portfolio.
• Proactively defend and grow the customer base by driving revenue expansion and retention.
• Build and maintain strong, professional relationships with key decision-makers and stakeholders.
• Gain an in-depth understanding of customer requirements to provide tailored, value-driven solutions.
• Execute disciplined account planning, pipeline management, and opportunity tracking.
• Develop and maintain a qualified sales pipeline, managing the full sales cycle to closure.
• Handle escalated customer complaints and coordinate with internal teams to resolve issues promptly.
• Support the finance team in recovering overdue payments.
• Ensure products and services are delivered on time, aligned with customer expectations.
• Act as a key communication link between clients and internal departments.
• Generate new business opportunities and foster long-term partnerships.
• Provide regular updates to stakeholders on monthly and quarterly initiatives.

Reporting & Analysis

• Prepare weekly and monthly sales run rate and demand management reports.
• Conduct sales analysis by product and category.
• Participate in annual sales strategy and budget planning.
• Forecast and track key account metrics, identifying trends, opportunities, and risks.
• Prepare account performance reports and strategic recommendations for growth.

Qualifications & Experience

• Bachelor’s Degree or Diploma in Sales, Business, or a related Technical field (essential).
• Postgraduate qualification (advantageous).
• Minimum of 3+ years’ experience (Account Manager) or 5+ years (Senior Account Manager) in telecommunications or ICT sales.
• Proven expertise in portfolio management and solution selling.
• Strong relationship-building and negotiation skills.
• Valid driver’s licence required.

Technical Competencies

• Proven track record in solution-based selling to enterprise customers.
• Deep understanding of customer industries, market dynamics, and decision-making processes.
• Ability to align Vodafone’s business solutions with client strategies.
• Demonstrated success in managing multi-industry sales portfolios and achieving revenue growth.

Behavioural Competencies

• Customer Focus: Dedicated to exceeding customer expectations.
• Accountability: Takes ownership, seeks feedback, and drives improvement.
• Collaboration: Builds productive partnerships across teams.
• Resilience: Adapts quickly, embraces change, and maintains a growth mindset.
• Flexibility: Influences effectively across diverse stakeholders.
• Organizational Savvy: Aligns team goals with overall business strategy.

Why Join Vodafone

• Competitive benefit and incentive packages.
• Retirement, medical aid, and risk benefits.
• Cell phone, data, and fibre discounts.
• Exclusive employee discounts through partner companies.

Inclusion & Diversity

Vodafone embraces diversity and inclusion as part of its culture. The company’s Employment Equity Plan and Targets guide recruitment, and applications from people with disabilities are strongly encouraged.

Base Location: Vodafone Umhlanga, KwaZulu-Natal