Key Account Manager Lead at Unilever La Lucia, KwaZulu-Natal

Key Account Manager – Clicks HC Woolworths
Unilever | La Lucia, KwaZulu-Natal
Full-time | Posted: 20 October 2025 | Job ID: R-1167778

About Unilever

With 3.4 billion people in over 190 countries using Unilever products daily, we’re a global company that makes a real difference. Our brands improve lives and strengthen communities, guided by our purpose to make sustainable living commonplace. We believe doing business the right way drives superior performance. At the heart of our success is our people — passionate individuals working together with purpose to create a better business and a better world.

At Unilever, we offer an inclusive, collaborative, and flexible working environment that supports your professional journey. We provide the tools to shape your own career, because we know there’s no “one size fits all” approach to success.

About Customer Development

Customer Development (CD) is Unilever’s sales organization — partnering with customers to pioneer new products, build categories, and drive exceptional retail and shopper experiences.

Job Purpose

The Key Account Manager (KAM) plays a critical role in executing Unilever’s channel strategy for key customers such as Clicks and Woolworths. The KAM is responsible for negotiating and managing promotions, facilitating orders, and ensuring smooth operational execution aligned with national agreements. This role requires strong collaboration with Territory Sales Managers and Field Managers to achieve sales growth and operational excellence.

Key Responsibilities

External Customer Management & Execution

• Implement customer and channel strategy.
• Negotiate and facilitate national targets as directed by the National Account Manager (NAM).
• Manage the full sales process — from pricing and order placement to delivery and post-sale administration.
• Drive business growth within assigned stores through events and in-store milestones.
• Work with the UFS team to ensure stock rotation, minimize damages, and prevent out-of-stocks.
• Achieve category objectives and KPIs within set timelines.
• Deliver national category targets and support overall business performance.

Internal Collaboration

• Provide feedback to the NAM on turnover assumptions, budgets, and forecasts.
• Define regional customer objectives and lead their operational execution.
• Actively participate in planning meetings and contribute to business-wide solutions.
• Manage budgets related to business tools such as vehicles, phones, and travel.
• Maintain effective communication with key internal and external stakeholders.

Experience & Qualifications

• Degree or BTech in Commerce.
• 2–3 years of Key Account Management or Category experience within FMCG.
• 2 years in Customer Marketing or Trade Category Management (advantageous).
• Proven experience in managing customer P&L and executing strategic business plans.

Key Skills

• Customer and Relationship Management
• Selling and Negotiation Skills
• Financial Acumen (Trading, Stock & Capital Efficiencies)
• Leadership and Communication Skills

Inclusion & Diversity

At Unilever, inclusion is at the heart of everything we do. We welcome applicants from all backgrounds and are committed to providing an environment where everyone can thrive. We believe diversity drives innovation and strengthens our ability to serve consumers globally.

Unilever is committed to equity, inclusion, and diversity — empowering all employees to bring their Whole Self to work. If you require support or access accommodations during the recruitment process, please let us know so we can assist you.

Location: Durban, South Africa
Reports to: National Account Manager
Function: Customer Development
Scope: South Africa

Apply now to join Unilever and help create a better world through purpose-driven business.