Customer Consultant at Dis-Chem Pharmacies Cape Town, Western Cape

Customer Consultant – Paarl Mall

Company: Dis-Chem Pharmacies Limited
Location: Cape Town, Western Cape, South Africa
Employment Type: Permanent
Division: LL Division
Experience Level: Entry Level
Industry: Retail
Functional Area: Other
Posted: 20 October 2025
Closing Date: 03 November 2025

About the Role

Dis-Chem Pharmacies requires the committed services of a Customer Consultant for their Paarl Mall store in Paarl. The successful candidate will interact with customers, provide product and service information, and resolve any complaints or concerns to ensure customer satisfaction.

Minimum Requirements

Essential:

• Grade 12 / Matric (with at least 60% in English, Afrikaans, and Maths Literacy)
• Minimum 1 year of experience in administration or public relations
• Strong communication and customer interaction skills
• Computer literate (MS Office)
• Willing and able to work retail hours

Advantageous:

• Qualification in Administration, Customer Service, or Public Relations
• SAP experience
• Third additional language

Key Responsibilities

• Capture data and complete documentation accurately
• Check and manage card balances, reports, and statements for customers
• Oversee inventory control of promotional materials and items
• Ensure accurate transaction processing (TRMS capturing and reporting)
• Manage stock control and shrinkage
• Process checkpoint reversals on statements
• Ensure manual point allocations are submitted to Admin Manager daily
• Maintain effective communication within customer service and benefits programs
• Escalate compliments, complaints, and sourcing issues daily
• Record complaints and compliments in the customer service diary
• Respond to written and email customer queries promptly
• Keep management informed of all benefit program details
• Maintain excellent telephone etiquette and communication
• Recruit and capture new customers accurately
• Coordinate and manage in-store events and promotions
• Provide in-store visibility of benefits program signage and promotions
• Train store departments on benefits programs and ensure implementation
• Adhere to company policies, SOPs, and health and safety regulations

Competencies

Essential:

• Strong administrative and customer relations skills
• Proficiency in English and Afrikaans
• Excellent communication and listening abilities
• Strong problem-solving and analytical skills
• Patience, honesty, and time management
• Ability to lead by example

Advantageous:

• Knowledge of POPI and Consumer Protection Act
• Relevant administration training
• Third additional language

Special Conditions

• Willing and able to work retail hours
• Valid driver’s license and own reliable transport
• South African citizen
• Clear criminal and credit record

Remuneration and Benefits

• Market-related salary
• Medical aid
• Provident fund
• Staff account

Note: Only successful applicants will be contacted. If you have not been contacted within two weeks after the closing date, please consider your application unsuccessful.

Dis-Chem Pharmacies is an equal opportunity employer. Employment equity and transformation targets will be considered as part of the recruitment process in line with Dis-Chem’s Employment Equity & Transformation Strategy. The company actively supports the recruitment of People with Disabilities.