Client Success Supervisor at Adcorp Holdings Limited Port Elizabeth

Client Success Supervisor – Blu (Port Elizabeth – Greenacres)

📅 Posted: 9 Days Ago
📍 Location: Port Elizabeth – Greenacres
🕒 Closing Date: 17 October 2025
💼 Job ID: R103369
📄 Contract Type: Permanent

Join Blu as a Client Success Supervisor!

Blu is seeking a detail-oriented and proactive Client Success Supervisor to ensure smooth day-to-day operational service delivery in alignment with client Service Level Agreements (SLAs) and Pricing Schedules. This role plays a key part in maintaining strong client relationships, overseeing workforce coordination, and ensuring compliance with operational standards.

Key Responsibilities

⚙️ Operational Coordination

• Verify, check, and approve pre-extract reports from Payroll.
• Coordinate transportation for assignees and secure client approval.
• Distribute weekly or monthly payslips to assigned employees.
• Ensure accurate payroll data is processed and submitted within deadlines.
• Monitor shift staffing to meet client operational requirements.
• Maintain up-to-date records of payroll queries and provide timely reports to clients.
• Ensure protective equipment (PPE) is issued and related documentation completed.

🤝 Client Relationship Management

• Build and maintain strong relationships with key client contacts.
• Communicate daily with clients regarding service delivery and workforce performance.
• Attend client meetings and conduct regular on-site visits.
• Understand and anticipate client business needs, identifying new opportunities.
• Ensure client satisfaction by delivering consistent, high-quality operational support.

💼 Financial and Administrative Oversight

• Oversee invoice accuracy and on-time delivery to clients.
• Collaborate with Credit Control to ensure timely payment and resolve invoice queries.
• Track and control expenditure on PPE, medicals, and related costs within approved parameters.
• Maintain compliance with SOPs, corporate governance, and legislative requirements.

👥 Team and Resource Coordination

• Ensure correct job requisitions are received and processed efficiently.
• Collaborate with the Resource Centre to provide feedback on candidate performance and availability.
• Brief assignees on transport arrangements, reporting times, and worksite details.

Minimum Requirements

Experience:

• Minimum 1 year HR generalist or administrative experience.

Qualification:

• Grade 12 / Matric certificate required.

This is an exciting opportunity for a motivated professional to enhance client satisfaction and operational excellence in a dynamic, fast-paced environment. Join Blu and play a vital role in delivering efficient workforce solutions and building long-term client success partnerships.