External Sales and Service Advisor (OBR) at FNB Germiston

Join the #Changeables: Become an External Sales and Service Advisor (OBR) in Germiston! 🚀

Are you a dynamic sales professional who lives for delivering an exceptional customer experience? Can you thrive in a fast-paced environment, building deep relationships while consistently hitting targets?

FNB, the home of the #changeables, is looking for a skilled External Sales and Service Advisor (OBR) to join our team in Germiston. We design for the shapeshifters and deliver products we’re incredibly proud of—and we need people like you to make it happen!

As part of our team, you’ll be surrounded by unique talents and an environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Your Mission: Sales, Service, and Value-Adding Solutions

Your core purpose is to deliver an exceptional customer experience by deeply understanding and responding to individual client needs and aspirations. You will provide tailored, value-adding financial solutions while upholding the highest company standards.

Key responsibilities will include:

• Sales Target Achievement: Applying appropriate sales processes to achieve sales targets and maintain an acceptable cost of sales ratio through pipeline management and sales quality.
• Maximizing Opportunities: Identifying opportunities to increase sales revenue and grow the client base. This includes maximizing cross-selling opportunities and selling packaged financial solutions to clients.
• Client Base Growth: Actively assisting with retaining or signing on the unbanked customer base to improve profitability.
• Expert Knowledge: Maintaining specialized knowledge on all FirstRand approved products, application procedures, and fulfilment timelines.
• Digital Adoption: Driving the adoption of digital and other self-service options across your client base.
• Compliance & Ethics: Executing work in accordance with organizational values and the code of ethics, adhering to governance standards, and identifying and escalating risk as a normal part of your work.
• Quality Service: Delivering customer service through strict adherence to quality service standards and company policies, ensuring all administration and reporting is accurate and on time.

Are You the Perfect Match?

To step into this challenging and rewarding role, you’ll need the right mix of experience and regulatory qualifications:

• FAIS Qualification: You must have completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or a higher qualification.
• Regulatory Exam: You must have successfully completed the First Level Regulatory Examination.

If you’re someone who is accurate, adheres to quality standards, and draws on knowledge to develop solutions for improved service delivery, then you are a match!

The Details You Need to Know

Location: Germiston, South Africa 🇿🇦

Time Type: Full Time

Job Requisition ID: R40806

Posted On: Yesterday (Hurry!)

Ready to apply? Don’t wait—the deadline is approaching fast!

• Application Deadline: October 8, 2025 (You have only 4 days left to apply!).
• Additional Requirement: In accordance with the National Credit Act (NCA), a credit record check will be required for candidates applying for this role.

A Note on Equity: All appointments will be made in line with the FirstRand Group’s Employment Equity plan. The bank is committed to supporting the recruitment and advancement of individuals with disabilities, and voluntary disclosure of this information is encouraged to help us fulfill this purpose.

Take the Next Step! Apply Now!

If you are ready to apply your sales expertise and deliver value-adding solutions as part of a forward-thinking team, we look forward to engaging with you!

Apply now and become one of our #changeables!