Service Consultant at Nedbank Jeffreys Bay

Your Career in Banking: Become a Service Consultant in Jeffreys Bay!

Are you a people person with a passion for helping others? Do you have a knack for technology and a talent for problem-solving? Nedbank is looking for a dedicated Service Consultant to join their team in beautiful Jeffreys Bay.

This is a fantastic opportunity to be at the heart of our client service. You’ll play a crucial role in helping our clients navigate the world of digital banking, ensuring they have a seamless and secure experience. This isn’t just a teller role; it’s a chance to build genuine relationships and empower clients with the knowledge they need to manage their finances.

What You’ll Be Doing

As a Service Consultant, your main goal is to meet and exceed client expectations. Your day will be dynamic, combining face-to-face interactions with technology support and operational duties. You will:

• Educate & Empower: Help clients get comfortable with digital and self-service solutions. You’ll assist them with downloading apps, resolving login issues, and using self-service devices for everything from buying airtime to getting statements.
• Build Relationships: Meet and greet clients, understand their needs, and provide knowledgeable service that builds mutual trust. You’ll own client requests from start to finish, ensuring their needs are met with care.
• Handle Transactions: Process cash transactions over the counter, manage branch stock, and ensure the smooth operation of ATMs and other devices.
• Identify Opportunities: Discover client needs and identify quality sales leads to help them find the right financial solutions without providing advice.

Who We’re Looking For

The ideal candidate is a proactive and adaptable individual with a strong commitment to continuous learning.

Key Requirements:

• Education: A Diploma is essential, with a Higher Certificate in Banking Services being a plus.
• Experience: 1-2 years of experience in retail or banking client service, with a background in cash handling and a comfort with technology.
• Skills: Excellent problem-solving skills, strong relationship management abilities, and knowledge of Nedbank’s products and security procedures.
• Mindset: You must be a natural at building customer loyalty and earning trust. We need someone who can manage their work effectively and stay calm under pressure.

If you’re ready to start or continue your career in banking and want to make a real difference in people’s lives, this is the perfect role for you. Join Nedbank and help us deliver on our promise of providing exceptional service.

For more information, please contact the Nedbank Recruiting Team.