Social Media Host at DigiOutsource Cape Town

Are You Ready to Be a Social Media Host in the Gaming World?

Are you a customer service rockstar with a passion for social media? Do you thrive in a fast-paced environment and want to kick-start your career in the thrilling world of online gaming? If so, we have the perfect opportunity for you!

We are DigiOutsource, part of the NYSE-listed Super Group—a global leader in digital gaming. We’re a team of passionate innovators who use cutting-edge technology to create extraordinary online gaming experiences. We’re on a mission to bring our “A-game” every single day, and we’re looking for someone who shares that drive.

What You’ll Do

As a Social Media Host, you’ll be on the front lines, ensuring our customers have a world-class experience. This isn’t your average customer service job; it’s a dynamic role where you’ll be the voice of our brand across multiple platforms.

Your day-to-day will involve:

• Social Media Engagement: Responding to customer queries and feedback on platforms like Trustpilot and App Stores.
• Content Moderation: Ensuring video content uploaded by customers is appropriate and aligns with our brand’s tone of voice.
• Customer Support: Handling and resolving customer inquiries across various multimedia channels, all while building strong relationships.
• Problem-Solving: Tackling challenges on the fly and ensuring a seamless experience for every customer.

What You’ll Bring to the Table

This is a full-time, on-site role in Cape Town that requires a high level of energy and commitment. We’re looking for someone with:

• Experience: A Matric with at least two years of customer service experience, OR a completed Degree/Diploma with no experience required.
• Communication Skills: Clear and concise verbal and written communication is essential.
• Adaptability: The ability to thrive in a fast-paced, 24/7 environment and adapt quickly to changing priorities.
• Team Player Mentality: A collaborative spirit and a focus on achieving shared goals.
• Attention to Detail: A sharp eye for detail to ensure every interaction meets our high standards.
• Reliable Transport: You must have reliable transport to get to our Cape Town office for your shifts.

Bonus points if you have a passion for sports betting or previous experience in the online gaming industry!

Why Join Us?

At DigiOutsource, your growth is our priority. We offer a wide range of benefits designed to help you thrive both personally and professionally, including:

• Growth Opportunities: Comprehensive learning and development programs to help you advance your career.
• Competitive Pay: A great salary and rewards for your hard work.
• Fantastic Perks: Enjoy free daily meals, on-site massages, a free gym, a barista, and a range of other benefits to support your well-being.
• Inclusive Culture: We are part of a global team that values diversity and champions a supportive, inclusive environment.

If you’re ready to be a “game-changer” and build a career with a global leader, we want to hear from you. Game on!