Service Desk Agent at Civil Aviation Authority (SACAA) Centurion

Are You Our Next IT Hero? Join Us as a Service Desk Agent in Centurion!

Do you have a knack for solving technical puzzles and a passion for helping people? Do you get a thrill out of turning a user’s frustration into a successful solution? If so, we’re looking for a dedicated Service Desk Agent to join our team in Centurion.

This isn’t just a job—it’s an opportunity to be the first point of contact for our end-users, ensuring our IT services run smoothly and our team stays productive.

What You’ll Be Doing

As the face of our IT support, your main purpose will be to provide exceptional first-line technical assistance. You will:

• Manage the Service Desk: You’ll be the go-to person for all incoming support requests, whether by phone, email, or our ticketing system. You’ll prioritize and log these requests, ensuring nothing falls through the cracks.
• Solve Technical Problems: You’ll provide essential troubleshooting for hardware, software, and network issues. When a problem is more complex, you’ll be the one to escalate it to higher-level teams and follow up to ensure a quick resolution.
• Deliver Outstanding Customer Service: Your ability to communicate clearly and professionally will be key. You’ll build strong relationships with users, manage their expectations, and provide timely updates on their queries.
• Contribute to a Better System: You’ll help improve our helpdesk processes and contribute to our knowledge base, ensuring we have accurate and up-to-date information for everyone.
• Maintain Security: You will help enforce security policies and report any potential threats, playing a crucial role in keeping our systems safe.

Who We’re Looking For

We’re searching for someone with a solid technical foundation and a strong commitment to service excellence.

Minimum Requirements:

• A National Higher Certificate in ICT or an equivalent NQF 5 certificate.
• At least 2 years of experience in an IT Service Desk or IT Administration role.

Ideal Qualifications:

• A National Diploma in IT.
• Certifications like ITIL Foundation, A+, or N+.

This is a permanent, skilled position with a market-related salary. We are located in Centurion and are actively looking for candidates who can contribute to our team and our commitment to service excellence.

The closing date for applications is July 18, 2025. Don’t miss this opportunity to advance your career and become a vital part of our IT support system.

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