Contact Centre Team Leader in Umhlanga at Ignition Group

Lead with Legacy: Become a Contact Centre Team Leader in Umhlanga!

Are you a natural leader with a passion for people and a knack for driving results? Do you believe that every interaction is a chance to make a great impression? If so, we want you to join our team as a Contact Centre Team Leader in Umhlanga!

What Makes This Role Unique?

We believe in making a lasting impact—a legacy—and that starts with you. As a Team Leader, you won’t just be managing a team; you’ll be building and mentoring it. You’ll be responsible for fostering a culture of continuous improvement, where every team member is encouraged to be their best. This role is about more than just hitting targets; it’s about leading by example and creating an environment where success is a team effort.

In this role, you will:

• Lead and Motivate: Ensure your team meets its core KPIs and sales targets through effective target setting, coaching, and recognition.
• Mentor and Develop: Coach your team members, identify their training needs, and help them establish and achieve their professional goals.
• Foster Collaboration: Work actively with other Team Managers to ensure all teams are aligned and geared toward achieving the campaign’s overall success.
• Manage Day-to-Day Operations: Oversee shift patterns, timekeeping, and other daily tasks to ensure the team runs smoothly and efficiently.

Is This a Match?

We’re looking for a skilled professional with a Matric certificate and experience in a contact centre. You should be a strong communicator with a talent for leadership.

The ideal candidate is:

• A motivator who can inspire a team to exceed expectations.
• A coach who is invested in the growth and development of others.
• A problem-solver who can identify areas for improvement and implement best practices.
• A collaborator who works well with others to achieve shared goals.

If you’re ready to leave your legacy and join a team where every interaction matters, apply now!