Customer Service Administrator Job Vacancy at Metrofile (Pty) Ltd

Metrofile (Pty) Ltd: Customer Service Administrator

Metrofile (Pty) Ltd is a leading warehousing company in Johannesburg, and we’re looking for a dedicated Customer Service Administrator to join our team. If you have a passion for customer service and strong administrative skills, this permanent position could be the perfect fit for you.

Job Details

• Division: Metrofile Johannesburg
• Business Unit: Sales
• Location: Johannesburg, Gauteng
• Job Type: Permanent
• Closing Date: 18 August 2025

About the Role

As a Customer Service Administrator, you will play a crucial role in maintaining our client relationships and supporting our sales and service teams. Your primary responsibilities will include:

• Client Database Management: Maintain a complete and accurate client database by regularly updating records and ensuring all information is current.
• Client Relationship Management: Provide administration services to a defined portfolio of clients, maintaining regular telephonic contact to build relationships and promote new service offerings.
• Reporting & Data Management: Capture client information, extract service data for sales teams, and prepare index reports and other ad-hoc reports as needed.
• Administrative Support: Accurately file client contracts and conduct telesales activities for specific client categories.

Minimum Qualifications and Experience

To be successful in this role, you should have:

• A Post Matric Certificate/Diploma in Customer Service Management, Customer Relationship Marketing, Sales, or Marketing Management. A Bachelor’s Degree is preferred.
• At least 2-3 years of solid experience in a customer service, retail, logistics, warehousing, or supply chain environment.
• Prior experience with capturing orders onto a database system is essential.
• Strong proficiency in the English language and excellent Excel skills.
• Exceptional communication and interpersonal skills, with a strong focus on customer satisfaction.
• A professional, detail-oriented, and team-oriented approach to your work.

How to Apply

If you meet the above requirements and are ready to take on this exciting opportunity, please submit your application before the closing date of 18 August 2025.