Pre-Sales & Solution Architect Job Opportunity at TEF Consult

1. Pre-Sales Technical Support

• Engage directly with corporate clients and sales teams to understand their technical and business needs
• Design and propose customized technology solutions aligned with client requirements
• Conduct product demonstrations, presentations , and solution walkthroughs
• Provide technical input during RFP/RFQ responses and tender submissions
• Collaborate with implementation/project teams to ensure accurate transition from sales to delivery

2. Sales Process Management

• Act as the technical expert during sales engagements
• Articulate the company’s technology portfolio to both technical and business stakeholders
• Ensure alignment with solution quality standards , service level agreements (SLAs), and business processes
• Support bid development with accurate technical design, cost estimation , and capability statements

3. Service Level Agreement (SLA) Management

• Monitor and manage SLAs related to network availability, KPI performance , and service delivery
• Coordinate with other departments (e.g., Network Operations, Implementation Teams) to meet agreed SLAs
• Identify and resolve potential issues that may affect service delivery timelines or quality

4. Project & Sales Strategy

• Assist in qualifying and validating sales opportunities
• Help define appropriate technical sales strategies and activities
• Collaborate with department heads to establish a center of excellence for project management within the organization
• Provide forecasting inputs for revenue planning, resource allocation , and bid reviews

5. Process Documentation & Compliance

• Drive end-to-end documentation of pre-sales and solution design processes
• Ensure adherence to internal policies, procedures , and industry best practices
• Review and improve workflows to enhance efficiency and reduce bottlenecks

6. Work Order & Change Management

• Ensure changes to networks — including integration of new nodes and elements — are implemented with minimal disruption
• Document all changes accurately and provide feedback to the responsible Key Account Manager (KAM)
• Support change control processes and ensure all updates align with client expectations

7. Business Continuity & Risk Management

• Participate in defining BCM (Business Continuity Management) and DRP (Disaster Recovery Planning) strategies
• Align solution design with company policies and client-specific resilience requirements
• Proactively identify and address risks associated with network architecture, system integration, or solution deployment